Menchie Soriano
Graduate in Political Science and a Licensed Professional Teacher
Talent
Pickering, ONMember since July 31, 2026
GCRM (Global Customer Relationship Management)
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GCRM (Global Customer Relationship Management)
About
Graduate in Political Science and a Licensed Professional Teacher. Open to learning and embracing new experiences.
Experience
Sr. Fulfillment Associate - LexisNexis UK - RELX / Reed Elsevier - Quezon City, Philippines
(2017-01 - 2026-04)
- Made use of GCRM (Global Customer Relationship Management) for account creation and account information verification.
- End-to-end order processing (order creation to assigning access to users) of Lexis Nexis products: Nexis/Dossier, Diligence, Newsdesk, Courtlink, Nexis Uni, and Total PatentOne for UK customers.
- Responsible for determining billing issues and providing solutions.
- Responsible for providing basic troubleshooting on customers' access to the platform/service.
- Coordinated with account managers to further discuss the accounts of the customers.
Sr. Customer Service Representative - Concentrix - Quezon City, Philippines
(2012-06 - 2017-01)
Citibank - Sears Cards
- Handled a financial account with NPS as a key metric.
- Mentored junior representatives, fostering skill development and improving service delivery.
- YTD Top Performer
- Training and Lead Operations Apprenticeship
- Concentrix Rockstar Awardee
Education
Unit Earned/Bachelor of Secondary Education - Secondary Education - Malasiqui Agno Valley College (2020-11 - 2021-03)
AB Political Science - Political Science - Saint Louis University (2004-06 - 2009-03)
