Raveena Lamba

I am a recent Political Science graduate with a demonstrated history of strong interpersonal skills, organization, and leadership capabilities. I have a strong understanding of Human Resources (HR) responsibilities and possess strong learning agility. I am committed to providing creative and meaningful solutions to diverse challenges, and contributing to team goals to foster a productive work environment.

Criminal Investigation Bureau (CIB) Clerk - Toronto Police Service - Toronto

(2025-02 - 2025-09)

• Filing police occurrences and handling confidential police information
• Authorized access and use of the national CPIC database for criminal records and outstanding charges
• Utilizing TRMS and Member's Gateway on an everyday daily basis
• Demonstrating knowledge and providing confidential information using ICON court services

Front Desk Receptionist - Greensborough Dental

(2024-04)

• Implement an effective filing system for medical record management, boosting efficiency and organization
• Managed a multi-lined phone and email system to assist patients with scheduling and to address any concerns or queries
• Demonstrated strong interpersonal skills by obtaining patient feedback and providing recommendations on improving patient experiences
• Liaised with insurance companies to assess patient coverage and billing inquiries

Brand Sales Associate - Sporting Life (CF Markville) - Markville

(2023-10 - 2025-01)

• Collaborated with the Promotion team to develop innovative marketing strategies for the footwear department, resulting in increased hiking footwear sales
• Educated customers on latest footwear styles and assisted with sports-specific inquiries
• Supervised and trained employees on maintaining sales records, updating customer information, and assisting with inventory reconciliation

Brand Sales Associate - Jack and Jones (CF Markville) - Markville

(2021-03 - 2023-09)

• Represented the Jack & Jones brand by delivering exceptional customer service and maintaining a fashionable, brand-aligned appearance
• Built strong customer relationships through personalized styling advice, product recommendations, and trend knowledge
• Supported daily sales operations by promoting new collections, achieving sales targets, and assisting with visual merchandising
• Maintained store presentation and displays according to Jack & Jones' visual and brand standards

Brand Sales Associate - Pet Smart

(2020-06 - 2021-03)

• Assisted customers in selecting the right products for their pets' needs, including food, toys, accessories, and healthcare essentials
• Promoted brand loyalty programs, in-store services, and special promotions to enhance customer engagement and sales
• Ensured the store remained clean, organized, and visually appealing in accordance with PetSmart's merchandising standards
• Supported daily store operations including stock replenishment, inventory management, and product displays

Bachelor of Arts - Political Science - York University (2020-09 - 2024-06)