Mhmd Alawi

Accomplished and results-driven Client Advisor with 10+ years of experience in the luxury retail sector, specializing in high-end fashion and premium customer experiences. Recognized for consistently exceeding sales targets and cultivating long-term client relationships through personalized service and expert product knowledge. Proven success in leading customer engagement strategies, both in-store and across digital channels, including e-commerce support and online order management.

Skilled in cross-cultural communication, having worked in diverse international environments, with a strong understanding of global luxury markets and consumer trends. Adept at leveraging CRM systems to drive customer retention and loyalty, while delivering a seamless and elevated experience to high-networth individuals.

Client Advisor at Michael Kors | Chalhoub Group (2018-06 – Present)

• Delivered a premium, tailored shopping experience by leveraging in-depth product knowledge and brand heritage, achieving a 122% overachievement of sales targets for the 2022-2023 period.
• Developed strong customer relationships, resulting in a 25% increase in repeat clientele by maintaining regular communication, organizing 5+ exclusive events annually, and ensuring timely follow-up on over 90% of purchases.
• Provided expert guidance on fashion trends and luxury market developments, leading to a 15% boost in customer engagement and a 10% increase in upselling for the 2022-2023 period.
• Managed e-commerce support functions, overseeing the fulfillment of over 500+ online orders monthly, ensuring 99% on-time delivery for in-store pickups and returns, which optimized the overall customer experience.
• Collaborated with team members to meet key performance indicators (KPIs), contributing to the store's consistent top 5 ranking within the region for sales performance, with a 15% year-over-year growth.

Sales Advisor at Gianfranco Ferré (2015-05 – 2018-06)

• Consistently exceeded individual and store sales goals, focusing on upselling and cross-selling luxury products while enhancing customer experiences.
• Conducted inventory checks and maintained product replenishment to ensure optimal stock levels and timely product availability.
• Demonstrated adaptability in addressing customer needs and store requirements, especially during peak periods.
• Cultivated an in-depth understanding of luxury product offerings, ensuring clients received expert advice and service.

Bachelor's in Interior Design – Aleppo University (2008)