Anna Nichols

Client experience specialist with proven expertise in delivering tailored service that reflects luxury brand values. Adept at building authentic long-term relationships, guiding customers through refined purchasing journeys and product discovery presentation. Formally educated through the Toronto beauty and high jewellery industry. Known for professionalism, flexibility, creativity and a commitment to detailed excellence within every interaction.

Project Management Certification - Coursera, GOOGLE

(2026-07)

Management, Operations, Budgeting

Bridal Representative - Azazie - Toronto, ON

(2026-07)

Display 200+ Bridal Garments for Event and Pop-Up showcases. Guiding styling and discovery.

• Quickly merchandise dresses
• Styling and purchase guidance

Watch Retailer / Merchandiser - Right Time INC - Toronto, ON

(2026-05)

Professional watch stylist; specializing in client experience and premium service, assisting in knowledge and personalized product discovery. Recognized for creatively maintaining high showroom standards. Trained in sales, participating in buying and system inventory. Positioned in client advisory in understanding current market trends for men's time pieces in alignment to Right Time INC; in both entry and high time pieces.

• Greeting customers and closing watch, jewelry and time piece repair sales.
• Opening and closing safe
• Media content (photography and graphics).
• Collaborating with seasoned watch makers and local jewelers.
• Leading custom laser engravings on XTool system
• Opening and closing register and assisting in daily shop duties.
• Inventory and luxury merchandising.
• Assisting in inventory buying.

Jewellry Essentials - George Brown College - Toronto, ON

(2025-09 - 2026-05)

Goldsmithing, Fine Jewellery and Foundational Gemmology

Shopify / Online Distribution and Quality Shipping Fulfillment - Patrick Assaraf - Toronto, ON

(2024-05 - 2025-02)

Demonstrating excellent attention to detail and flexible multitasking capacity, I ensured quality management of online retail order fulfillment of high end brand Patrick Assaraf, aligning to luxury shipping presentations. From Shopify order control, SKU warehouse product picking, inventory counts, consistent and sophisticated retail / ship packaging and online completion and troubleshooting of Shipstation/UPS/ReturnGo softwares, I lead the foundation of warehouse-online and wholesale client relations with buyers and group reps such as Harry Rosen and TNT, assisting in providing warm and helpful discovery of products and seasonal styles.

• Independently managing daily Shopify orders (30-100+ Orders / Day).
• SKU product / inventory picking to fulfill customer orders with shipping labels
• Managing returned items and confirming through ReturnGo software.
• Inventory count.
• Preparing for the next day through organizing and maintaining a clean, effective and replenished environment.

Independent Content Creation - Hydrae Corp - Toronto, ON

(2020-06 - 2023-08)

As lead of social at Hydra Corp, I spearheaded the development of branding, packaging and media for diverse e-commerce online shops and crypto currency projects. Contributing a vital role in expanding custom brand vision, updated market plans and multimedia digital packaging aesthetics. My responsibilities extended to overseeing the execution of sales targets on platforms open to US and Canada storefronts, ensuring alignment with overarching brand and project goals.

• Collaborated with owners to refine and expand the brand visuals through advertisement, expert graphics, videography and communicative marketing, contributing to social media content with softwares such as Canva, PhotoShop and Adobe.
• Successfully created, coded and optimized content for Amazon FBA, WooCommerce, and Instagram, ensuring a consistent and appealing brand image across various e-commerce platforms.

Charitable Sales - Plan International - Toronto, ON

(2019-03 - 2019-09)

As a Charitable Fundraiser at Plan International, I specialized in promoting exceptional fundraising programs and events for renowned international charities, including Doctors Without Borders, Sick Kids, Red Cross, and others. My role involved engaging in both commercial seminars and door-to-door estates, raising awareness to secure donations for authorized monthly and annual charitable programs.

• Successfully promoted and executed on kpi's through impactful fundraising programs and events for reputable charities, expanding returning payments and consistent donations.

Freelance MUA - Prima Nymph Beauty - Toronto, ON

(2017-03)

Conducting client consultations to tailor makeup applications, I excel in diverse techniques, from natural to special effects. Staying current with effective product research and trends, I prioritize safety and hygiene, ensuring a positive experience in various settings while efficiently handling multiple clients with a professional demeanor. Annually volunteering for special needs productions and sentiment work as needed.

• Demonstrating exceptional detail-oriented skill in various makeup application techniques, from natural and bridal looks to editorial and special effects while staying abreast of current trends and innovations, offering clients cutting-edge excellence and personalized beauty.
• Conducting consultations, understanding client preferences and ensuring positive and enjoyable experiences for primary scheduling, tailoring makeup applications and enhancing each person's unique features and desires.

Receptionist and Makeup Artist - Hanh Wellness Salon & Spa - Brampton, ON

(2017-02 - 2019-08)

Customer-centric professionalism tasked with general spa consults for laser, massage and beauty treatments across 3 local locations. Efficiently managing inquiries and appointments, collaborating with estheticians to maintain a welcoming salon environment. Known for resolving issues and inquiries promptly, ensuring overall customer satisfaction. Established retentive customer bases through offering innovative makeup application and product sales for Hanh salon and services.

• Showcased adaptability by working in diverse settings, handling multiple clients efficiently, maintaining a professional demeanour in all interactions.
• Proficiently organized schedules, calls, emails, memberships and cash registry.
• Worked diligently to thoroughly organize and keep the atmosphere polished, pristine aligned to daily needs.

Cooperative Education Beauty Boutique Expert - Shoppers Drug Mart Beauty Boutique - Brampton, ON

(2016-09 - 2017-02)

Client greeting and initiation to multi product discovery within the prestige and mass cosmetic skincare aisles of beauty boutique. Organizing inventory and merchandising new product lines for display. Following KPI sales targets for fragrances and lines such as Lise Watier, Vichy and many others.

• Drive revenue and maximize sales of cosmetics, skincare, and fragrance products to meet daily and monthly targets.
• Produce product demos for customers and promote consultations and upcoming events.
• Organize sku's, replenish stock and cleanse shelving and beauty counters.

Jewelry Essentials Program - Goldsmithing, Fine Jewellery and Foundational Gemmology - George Brown College (2025-09 - 2026-05)

Cosmetic Techniques and Business Management Program - Seneca College (2019)

Makeup Application / Colour Theory Certification - Sheridan College (2018)