Mich Bottema

Director of Technology Solutions / Senior IT Operations Leader - Ticketmaster Canada

(2022-01 - 2026-01)

Lead enterprise-level technology support operations for clients across multiple locations and business environments.

Led strategic direction for technology operations, elevating service delivery and client satisfaction across enterprise accounts
Spearheaded enterprise client onboarding programs, ensuring seamless deployment and full operational readiness at scale
Served as senior escalation point for mission-critical events, driving compliance with audit standards and internal procedures

Senior Manager, Field Technology – Application Consulting - Ticketmaster Canada

(2019-01 - 2022-01)

Managed specialized global support team, implementing advanced onboarding strategies that accelerated product adoption
Built performance analytics frameworks using Sr. Leadership tools to track team efficiency and hit organizational targets
Enforced technical governance across all products and infrastructure, maintaining compliance with audit and best-practice standards

Manager, Field Technology – Application Consulting - Ticketmaster Canada

(2011-01 - 2019-01)

Delivered elite technical consulting to NFL, NHL, NBA franchises and hospitality giants including MGM and Caesars
Managed software, hardware, and telecom support across North American, UK, and Australian markets simultaneously
Provided advanced Archtics application support within complex hosted environments for high-volume ticketing operations

IT Coordinator - Ticketmaster Canada - Ottawa

(2000-01 - 2011-01)

Directed Ottawa IT operations — built client LANs, box office infrastructure, and national VOIP call centers; authored SOPs adopted globally

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