Mich Bottema
IT & Technology Operations Leader | 26 Years Enterprise Experience
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About
Strategic IT Operations leader with 26 years driving enterprise support, live event technology, and client operations. Expert in scaling high-performing teams, optimizing service delivery, and managing complex infrastructure across global markets.
Experience
Director of Technology Solutions / Senior IT Operations Leader - Ticketmaster Canada
(2022-01 - 2026-01)
Lead enterprise-level technology support operations for clients across multiple locations and business environments.
- Led strategic direction for technology operations, elevating service delivery and client satisfaction across enterprise accounts
- Spearheaded enterprise client onboarding programs, ensuring seamless deployment and full operational readiness at scale
- Served as senior escalation point for mission-critical events, driving compliance with audit standards and internal procedures
Senior Manager, Field Technology – Application Consulting - Ticketmaster Canada
(2019-01 - 2022-01)
- Managed specialized global support team, implementing advanced onboarding strategies that accelerated product adoption
- Built performance analytics frameworks using Sr. Leadership tools to track team efficiency and hit organizational targets
- Enforced technical governance across all products and infrastructure, maintaining compliance with audit and best-practice standards
Manager, Field Technology – Application Consulting - Ticketmaster Canada
(2011-01 - 2019-01)
- Delivered elite technical consulting to NFL, NHL, NBA franchises and hospitality giants including MGM and Caesars
- Managed software, hardware, and telecom support across North American, UK, and Australian markets simultaneously
- Provided advanced Archtics application support within complex hosted environments for high-volume ticketing operations
IT Coordinator - Ticketmaster Canada - Ottawa
(2000-01 - 2011-01)
- Directed Ottawa IT operations — built client LANs, box office infrastructure, and national VOIP call centers; authored SOPs adopted globally
Education
Diploma - Electronics Engineering - Algonquin College (1997-01)
