Michael Jordan

Visionary I.T. executive and proven educator with experience teaching 3 different courses across 2 top tier Canadian colleges. Able to translate real-life digital transformation, AI, and cloud strategy into engaging classroom instruction as a Professor of Practice. Extensive track record of mentoring multi-disciplinary teams, managing complex enterprise projects, and bridging the gap between theoretical computing frameworks and real-world enterprise applications.

Committed to leveraging extensive industry expertise and delivering an experiential learning framework that prepares future IT leaders to navigate, deploy, and scale solutions within the modern enterprise technology landscape.

Founder and CIO - AnthroDesk - Online Ecommerce Startup

(2014-11)

• Cultivated workforce readiness by mentoring recent graduates and co-op students in advanced cloud architectures (AWS), enterprise IT systems, and AI technologies, directly contributing to a 100% placement rate in competitive, full-time roles
• Designed and executed a structured, on-the-job I.T. training curriculum; applied differentiated instructional strategies to accommodate diverse learning styles and skill levels, successfully reducing onboarding time by 30%

Part-time College Instructor - Humber College - School of Continuing Education

(2011-01 - 2011-06)

• Taught "Microsoft Project CNST 806”, a professional development course on mastering industry-standard scheduling software
• Planned and delivered lectures, prepared and graded student assignments, developed and administered examinations
• Guided students through practical lab assignments
• Utilized the Blackboard Learning Management System (LMS) to distribute course resources and maintain accurate grading records

Part-time College Instructor - Seneca College - School of Continuing Education

(2009-09 - 2010-12)

• Taught the graduate level course "Project Management for Financial Managers" within the Accounting and Information Technology Program (Certified General Accountant training)
• Taught the Advanced PM certificate graduate program course “Controlling the Baseline” (emphasis on project management tracking and dynamic scheduling)
• Designed and managed comprehensive course materials, including lectures, assignments, and examinations, to evaluate and advance student proficiency
• Utilized the Blackboard Learning Management System (LMS) to facilitate remote learning, distribute course resources, and maintain accurate grading records

Founder and CIO - AnthroDesk - Online Ecommerce Startup

(2014-11)

• Spearheaded Local AI Integration: Designed and deployed a secure, on-premises LLM knowledge base using open-source models
• Improved Knowledge Retrieval: Implemented a RAG pipeline connected to internal wikis and databases, cutting employee research time by 45%
• Architected and implemented a high-availability eCommerce AWS Cloud infrastructure with Magento utilizing Amazon Linux, NGINX Web Server, Amazon EC2 instances, Amazon RDS Database and Amazon ElastiCache
• Leveraged Amazon CloudFront CDN and advanced caching strategies to reduce global page load times by 1.4 seconds, directly increasing the digital conversion rate by 11%
• Utilized Amazon Aurora MySQL, Elastic Load Balancing (ELB), and Amazon ElastiCache, completely eliminating website crashes during peak holiday traffic
• Fortified e-commerce data assets by designing a robust security framework on AWS—integrating AWS WAF (Web Application Firewall), IAM strict security policies, and KMS encryption—achieving full PCI-DSS Level 1 compliance for eCommerce
• Designed and executed the strategic migration of the flagship ecommerce infrastructure assets from higher maintenance Magento on AWS to a secure, agile Shopify Plus architecture, reducing IT operational costs by 50%

IT Strategic Planning Manager - Ministry of Community Safety and Correctional Services - Justice Technology Services (JTS) Cluster

(2013-02 - 2014-09)

• Managed a team of 6 senior staff members and provided leadership for IT strategy, operational planning and governance
• Advised CIO and successfully received approvals on board submissions and procurements for projects valued up to $12 million
• Developed stakeholder relations with the broader public sector to provide advice, promote understanding, devise IT strategies and manage IT initiatives
• Championed the first IaaS cloud hosted storage solution pilot for the Ministry of Attorney General
• Spearheaded the development of a new integrated operational plan and visual roadmap to manage forecasting and funding of projects and initiatives
• Lead research into trends and best practices in technology, industry, and other jurisdictions to ensure that JTS strategies are best in class

Business Program Portfolio Manager - Ministry of Government Services - Infrastructure Technology Services

(2009-10 - 2013-01)

• Client facing portfolio manager accountable for implementation, delivery, and financial recovery of centralized IT products and services to two line ministries
• ITS cluster lead for the Major Application Portfolio Strategy (MAPS) program, a $600 million modernization initiative; accountable for successful delivery of CYSSC MAPS projects
• Successfully negotiated agreements and recovery of up to $69M a year
• Accurately forecasted recoveries and operational demand to within 1% of actuals
• Assessed customer needs to identify new products and new features for existing products; improved satisfaction ratings from 70-90%
• Successfully introduced new self-service web hosting infrastructure service to clients
• Cloud Computing Centre of Excellence council member; advised on IaaS, PaaS, SaaS strategy
• Oversaw deployment of over $100M in infrastructure projects, over 250 terabytes of storage, and over 500 new VMware virtual servers

Senior Project Manager - Clochase Inc. - Bell Internet Services

(2007-10 - 2009-10)

Consulting Contract

• Collaborated with Product Managers to develop and improve Bell Internet Services ASP offerings (originally through Bell Sympatico)
• Managed projects for introduction of Bell Video Service and platform upgrades of Gamesmania, Kidsmania, Personal Vault, and Music Store
• Managed backend user account, payment, and sales reporting systems
• Oversaw onsite and overseas staff to successfully deliver concurrent projects on time and under budget

Senior IT Planning Analyst - Ontario Government - Ministry of Government Services

(2005-05 - 2007-10)

• Performed analysis and made recommendations for IT strategy and project approvals to the government controllership branch
• Coordinated strategic IT plans, incorporating project requests and performance measurement into Ministry budget
• Briefed CIO on direction and state of government IT
• Liaised between project and architecture teams to ensure adherence to enterprise architecture standards
• Mentored student interns on Ministry procedures and practices
• IT representative for the Accessibility Planning Working Group (APWG)

Business Analyst - Ministry of Environment - Ontario Government

(2005-05 - 2007-10)

• Consulted with program clients to provide strategic, financial, and results based planning advice
• Lead analyst for clean water project portfolio; provided analysis and recommendations for clean water budget of approx. $15 million
• Prepared Ministry submissions for Treasury Board project approvals

IT Planning Analyst - Ministry of Finance - Central Agencies IT Cluster

(2005-05 - 2007-10)

Ontario Government

• Coordinated annual and multi-year IT planning through assessment of strategic and business alignment, corporate and fiscal policies, resource planning, and operating/capital expenditures
• Analyzed and consolidated Ministry-specific business plans, financial requests, risk identification and performance measures

Business Consultant - FBC

(2003-12 - 2005-05)

• Provided financial, tax, and strategic business advice to corporate clients and managed special projects
• Successfully implemented front end processing system for Agricorp’s Canadian Agricultural Income Stabilization program, utilized in processing of over $5 million in client program payments

Project Manager - Mastech Canada - SCOTIABANK - Systems and Operations Research and Review

(1998-09 - 2003-01)

6 month contract

• Successfully delivered the Enterprise Process Re-engineering project at Scotiabank (Corporate and Small Business Division)
• Managed team of 6 to complete process identification, review and analysis, workflow development, process redesign, and testing
• Responsible for liaising with more than 30 immediate stakeholders, including directors, branch managers, the program manager, and 3 other project managers
• Ensured project was in scope, on time, and under budget
• Produced 20% efficiency gains and 50% customer satisfaction improvement in primary processes

Project Manager/Technical Consultant - Mastech Canada - QUANTUM INFORMATION RESOURCES

(1998-09 - 2003-01)

2 year contract

• Managed and delivered online database-enabled inventory/scheduling system (Oracle based) for Canadian National Railway
• Supervised technical resources from several departments in a cross-functional team
• Led integration activities to design website and merge existing inventory system with new third party scheduling system

Customer Network Consultant - Mastech Canada - BELL NEXXIA (BCE) - Client and Engineering Department

(1998-09 - 2003-01)

2 year contract

• Prime customer consultant for Bank of Montreal’s prime data transmission network (Bell’s largest customer, with a contract valued at over $40 million)
• Project lead in effort to standardize and streamline BMO account order processing; responsible for reducing average order times by 50%
• Prime implementation consultant for CIBC Gigabit Ethernet project; coordinated implementation of site hardware and infrastructure
• Maintained project schedules and provided regular status updates to management
• First consultant within the department to achieve Cisco certification and initiated and led Cisco training sessions resulting in Cisco certification increase of 50% in the following year

M.B.A. - Information Systems specialization - McMaster University (2001 - 2001)

B.A. - Multidisciplinary - University of Western Ontario (1998 - 1998)