Operations Manager, Student Transportation at Voyago (2026-01 – Present)
Recruited to lead operations for a regional student transportation network serving school boards across Grey Bruce County, overseeing fleet operations, workforce leadership, route optimization, safety compliance, and stakeholder management.
- Direct operational leadership for 90+ employees including drivers, dispatch, trainers, and administrative staff supporting a 70+ vehicle fleet and daily transportation routes.
- Manage transportation services for nearly 4,000 students across 24 schools, ensuring safe, reliable, and on-time service across rural and urban regions.
- Own operational and financial performance for a $6–8M regional division, overseeing budgeting, payroll, cost controls, and capital planning in partnership with finance leadership.
- Lead the regional training function, overseeing driver onboarding, regulatory compliance, instructor development, and ongoing skills programs to strengthen safety, service quality, and workforce readiness.
- Optimize route planning, vehicle utilization, and spare ratios using GPS fleet tracking and operational analytics to improve efficiency and reduce deadhead mileage.
- Serve as the primary operational liaison to school boards, consortium partners, principals, and community stakeholders, resolving service issues and maintaining contractual compliance.
- Collaborate with executive leadership on customer retention, contract performance, and business development initiatives supporting long-term regional growth.
- Support business development and contract expansion, providing operational input for new route planning, charter services, and service proposals.
- Strengthen workforce performance through coaching, performance management, employee engagement initiatives, and a culture of accountability, safety, and continuous improvement.
Founder & Executive Coach at Sound Strategies (2024-01 – Present)
Launched a leadership advisory and business consulting practice focused on scaling organizations, building executive capability, and driving profitable growth. Serve as a strategic partner to business leaders across industries—from startups to mature enterprises.
- Advised executives on growth strategy and GTM execution, producing profitability models and business plans that increased margins by up to 50%.
- Negotiated strategic partnership agreements and complex commercial contracts that improved client economics by 30–40% while creating long-term business relationships.
- Provided C-level coaching to strengthen leadership pipelines, boost retention, and elevate organizational performance.
- Redesigned marketing strategies and customer journeys, resulting in higher conversion rates and efficiency gains.
- Launched client-led business initiatives that delivered 30%+ YoY revenue growth and expanded market share in competitive industries.
Director, Product Management & Business Development at TD SYNNEX (2019-01 – 2023-01)
TD SYNNEX is the world's largest technology distributor and a Fortune 100 company with $60B in global revenue.
- Built and scaled the Strategic Procurement division to $130M+ annual revenue, generating 2x industry margins and sustaining growth during volatile market conditions.
- Owned full P&L for a $250M+ national unit, consistently exceeding quarterly targets while managing budgets and long-term strategic investments.
- Directed and developed a cross-functional team of 25 leaders and managers, achieving a 95% improvement in retention and employee engagement.
- Led Microsoft's Canadian product management portfolio, overseeing OEM licensing, software, and hardware business development while partnering closely with Microsoft's Canadian organization and channel ecosystem.
- Led a diverse group, including a software and SaaS portfolio with recurring renewal revenue, overseeing renewal strategy, forecasting, pricing, and commercial performance; implemented both automated and proactive customer renewal workflows to protect the recurring revenue base and drive incremental growth.
- Designed and executed national go-to-market strategies with strategic technology partners, capturing double-digit market share growth across commercial and consumer channels.
- Built executive relationships across more than 300 technology partners and strategic partners, including Microsoft, Intel, Dell, and other global technology leaders, developing joint go-to-market strategies, negotiating commercial agreements, and driving profitable growth.
- Managed executive relationships across enterprise customers and strategic partners, navigating complex commercial negotiations, executive escalations, pricing strategy, and long-term business planning to strengthen retention and expand revenue.
- Influenced corporate policy and pricing structures across a $4B Canadian operation, guiding capital allocation and investment strategy.
- Directed competitive and market analysis, enabling faster time-to-market decisions.
- Developed and executed partner enablement initiatives, sales programs, executive business reviews, and joint planning sessions that accelerated partner engagement and revenue growth.
- Worked with enterprise customers and partners to identify business challenges, develop solution strategies, and position technology portfolios aligned to customer outcomes and long-term growth.
- Led executive business planning with strategic partners, aligning joint growth initiatives, market opportunities, revenue objectives, and go-to-market execution plans.
Senior Manager/Manager/PM Roles at TD SYNNEX (2007-01 – 2019-01)
TD SYNNEX is the world's largest technology distributor and a Fortune 100 company with $60B in global revenue.
