Michael Shane

Strategic and results-driven leader with extensive experience in organizational transformation, financial management, and operational excellence within complex, regulated environments. Proven ability to lead large, cross-functional teams, implement business intelligence initiatives, and drive continuous improvement through innovative solutions. Adept at stakeholder engagement, compliance management, and fostering high-performance cultures.

Passionate about leveraging data analytics and technology to streamline operations and enhance service delivery.

Roving Executive Director - Responsive Health Management - Toronto, ON

(2024-05)

• Provide strategic leadership across multiple long-term care facilities, ensuring operational compliance and alignment with regulatory standards.
• Oversee financial management, including budgeting, forecasting, and resource allocation, ensuring adherence to $15M+ budgets.
• Lead business process re-engineering initiatives, leveraging data analytics to improve service delivery and operational efficiency.
• Foster collaboration among diverse teams and external stakeholders to align organizational goals with service excellence priorities.
• Spearhead IT modernization efforts to enhance customer service and streamline workflows.

Executive Director - Cedarvale Terrace LTCH - Toronto, ON

(2022-05 - 2024-05)

• Directed a 218-bed long-term care facility, achieving CARF International Accreditation through operational excellence and compliance improvements.
• Managed a $12M budget, ensuring efficient use of financial resources while maintaining service quality.
• Developed and implemented policies addressing major crises, including COVID-19 outbreaks, ensuring safety and continuity of care.
• Introduced performance measurement frameworks, enabling data-driven decision-making and enhanced accountability.
• Led workforce planning and staff development initiatives, fostering a resilient and high-performing culture.

Executive Director - Tyndall Seniors Village - Mississauga, ON

(2020-10 - 2022-05)

• Managed operations of a 151-bed facility, directing nursing, programs, dietary, and environmental services.
• Designed and implemented policies aligned with Ministry directives, achieving operational compliance.
• Led cross-functional teams, ensuring consistent performance improvement and service delivery optimization.
• Partnered with unions, regulatory agencies, and local governments to address workforce and service challenges.

Social Services Assistant - The Housing Help Centre - Toronto, ON

(2020-07 - 2020-10)

• Supported vulnerable households through energy assistance programs, collaborating with government and utility providers.
• Streamlined client service processes, improving efficiency and customer satisfaction.

Legal Assistant Intern - Colon & Peguero - New York, USA

Auxiliary Police Officer (Sergeant) - Certis Cisco Pte Ltd. - Singapore

Industrial Relations Intern - National Trades Union Congress - Singapore

Certificate - Canadian Social Work Practice - Toronto Metropolitan University (2022-11 - 2020-08)

Long-Term Care Executive Leadership Program - CHA Learning (2018-07 - 2018-08)

M.Sc. - Applied Gerontology (Policy & Leadership) - Nanyang Technological University (2017 - 2018)

B.A. - Psychology & Management (Double Majors) - Murdoch University (2013 - 2015)

Specialist Diploma - Applied Business Psychology - Singapore Polytechnic (2007 - 2009)

Diploma - Business Administration - Singapore Polytechnic (2006 - 2009)