Michael Short

We are an experienced, hands-on couple with extensive experience managing and operating resorts, campgrounds, marina and guest-focused properties. Together, we bring a strong combination of guest services, reservations, administration, housekeeping, maintenance, grounds, marina operations, staff management, and overall property care. We are accustomed to living and working on-site, responding to guest needs, handling after-hours issues, and ensuring properties are clean, well-maintained, safe, and ready for peak seasonal periods.

Our complementary skill sets allow us to manage both the guest-facing and operational sides of a property while maintaining a high level of service.

Resort Operations & Guest Services - TWEEN LAKES RESORT - Oyama, BC

(2022)

• Manage the day-to-day operations of the resort, ensuring guests and property owners receive a high level of service.
• Manage reservations, bookings, changes, and cancellations.
• Monitor and respond to resort phone calls and emails, ensuring guest and owner requests are addressed promptly and professionally.
• Coordinate guest arrivals, departures, and ongoing requests throughout their stay.
• Responsible for payroll and administrative functions.
• Hire, train, and manage resort staff, including hiring and training more than 40 students during the summer season.
• Help coordinate and oversee housekeeping for three resort cabins.
• Maintain and oversee 82 resort lots, ensuring the property remains clean, organized and guest-ready.
• Help manage 82 boat slips and support day-to-day marina operations.
• Work closely with guests, property owners, contractors and staff to resolve issues and ensure requests are fulfilled.
• Assist with marina and boat dock operations.
• Oversee resort cleanliness, presentation and overall guest experience.
• Assist with budgeting and operational planning.
• Coordinate contractors and outside service providers.
• Support seasonal opening and closing procedures.
• Respond to guest and property-related issues as required, including outside regular business hours.

Seasonal On-Site Campground Operations - DIAMOND GROVE RV YEAR-ROUND CAMPGROUND - Spruce Grove, AB

(2021 - 2022)

• Lived and worked on-site while supporting daily campground operations.
• Opened and closed the front office.
• Managed telephone and in-person reservations.
• Welcomed guests and assisted with site assignments and arrivals.
• Handled and resolved customer concerns in a professional and service-focused manner.
• Operated the campground convenience store.
• Maintained office and guest facilities.
• Assisted guests with their needs throughout their stay.
• Helped maintain a welcoming, clean and organized campground environment.

Owner / Operator - SHORT CLEANING SERVICES - Edmonton, AB

(2009 - 2021)

• Owned and operated a residential and commercial cleaning business serving realtors, homeowners and other clients.
• Provided move-out and move-in cleaning services.
• Completed post-construction cleaning and detailed residential cleaning.
• Managed client relationships, scheduling and day-to-day business operations.
• Maintained high standards of quality, cleanliness and customer service.

WINALTA MODULAR HOMES - Spruce Grove, AB

(1996 - 2009)

• Completed detailed cleaning of newly constructed modular homes.
• Supervised cleaning crews and assigned daily tasks.
• Conducted quality control inspections.
• Completed final inspections to ensure homes met required standards.
• Maintained strong attention to detail and presentation standards.

Resort Operations, Maintenance & Marina - TWEEN LAKES RESORT - Oyama, BC

(2022)

• Support the day-to-day operation and maintenance of the resort.
• Responsible for keeping resort grounds, facilities and marina clean, safe and well maintained.
• Perform a wide range of hands-on maintenance and repair work.
• Maintain and repair resort equipment, tools and facilities.
• Complete preventative maintenance to reduce equipment breakdowns and operational interruptions.
• Operate and maintain the marina and boat docks.
• Provide fuel services to marina customers.
• Help maintain 82 boat slips and ensure the marina is clean, organized and ready for guests.
• Work with outside contractors and coordinate access and work as required.
• Ensure contractors complete work safely and efficiently.
• Assist with hiring and managing seasonal staff.
• Participate in resort budgeting and operational planning.
• Complete seasonal opening and shutdown procedures.
• Ensure facilities, equipment and grounds are prepared for busy seasonal periods.
• Respond to after-hours maintenance and guest-related issues when required.
• Troubleshoot problems quickly and determine appropriate repair or contractor requirements.
• Take pride in maintaining a polished, clean and well-presented resort environment.

Maintenance & Campground Operations - DIAMOND GROVE RV YEAR-ROUND CAMPGROUND - Spruce Grove, AB

(2021 - 2022)

• Lived and worked on-site while supporting campground operations and maintenance.
• Completed general repairs and maintenance throughout the campground.
• Performed carpentry, plumbing and basic electrical repairs.
• Completed work orders and responded to maintenance requests.
• Maintained buildings, facilities, roads and individual sites.
• Operated and maintained the sani-dump system.
• Operated equipment including ride-on mowers, loaders and skid steers.
• Completed grass cutting, weed control and fertilizing.
• Repaired roads and campground sites.
• Assisted guests with site access and other property-related needs.
• Responded professionally to customer concerns and maintenance issues.
• Worked on-call and responded to after-hours requirements.
• Maintained a clean, safe and well-organized campground.
• Supported seasonal opening and closing requirements.

Sheet Metal Technician - LOCAL 8 SHEETMETAL - Edmonton, AB

(2006 - 2022)

• Worked on a variety of industrial sites throughout Alberta and British Columbia.
• Completed maintenance and repair work at oil refineries and other industrial facilities.
• Worked safely in demanding industrial environments.
• Performed detailed mechanical and sheet metal work.
• Troubleshot maintenance issues and completed repairs efficiently.
• Worked independently as well as alongside larger site teams.