Michelle Dancey

Organized and motivated, able to apply over 20 years of experience and skills in leading with an initiation-driven mindset, thriving in challenging and dynamic environments. Delivering smooth-effective short-term/long-term, day-to-day operations, ensuring all standards, procedures, safety, and audit protocols are understood and followed. Achieving stability and growth of the organization.

Executive Housekeper| Mar 2022 – Jan 2023

The Living Adventure by Accor, Doha, Qatar

• Directed housekeeping operations for 1,400 rooms across 21 buildings with over 300 staff members. Provided executivehousekeeping services for Friends and Families of the FIFA World Cup 2022 participants.

• Oversaw smooth coordination with internal operations teams between store keeping, procurement, logistics, uniform, and laundry services departments.

• Monitored consumption of supplies and ordered replacements as needed. Ensured items were stocked appropriately.

• Conducted periodic maintenance inspections per business and regulatory standards across the entire resort.

• Ensured adherence and attendance to scheduled knowledge and skills-based training for staff and management team.

• Led in-person training sessions for over 300 staff members to ensure unilateral knowledge of best practices.

• Encouraged and led team-building activities to maintain a healthy and motivating working environment.

Document Control Coordinator & Product SurveillanceSpecialist | Oct 2016 – Mar 2022

Zimmer Biomet Inc, Palm Beach, FL

• Performed document control functions for the Zimmer Quality team.
• Led compliance activities with FDA, ISO, CAPA, and Safety regulations.
• Assisted with complaints handling, invoicing, packing, and shipping of dental implants and surgical equipment to international partners and Global Zimmer locations.

Administrative Support Analyst | Aug 2007 – June 2009

Jackson Health System, Miami, FL

• Assisted the Director of Pastoral Care & Clinical Pastoral Education with Pastoral Student admissions and routine administrative functions.
• Independently managed student enrollment and graduation process for the Spring and Fall batches of Clinical Pastoral Education.
• Assisted with Pastoral care programs established for staff, patients, and their families supporting their multi-denominational pastoral needs.

Sales Support Specialist, Sales Operations and Client Relations Management | Jan 1993 – Mar 2002

IBM, India

• Monitored regional business accounts and reported daily/quarterly regional sales and revenue reports.
• Organized and assisted in the creation of promotional campaigns and product launches.
• Supported and covered as a backup for the management team as needed.
• Managed executive calendars and scheduled meetings.
• Monitored key performance indicators for areas of improvement and developed strategic goals and measurements for ongoing improvement.
• Maintained detailed corporate expense logs including tracking receipts and reimbursements.
• Coordinated travel arrangements and reservations including flights, visas/passports, cars, and hotel bookings as needed.

Hospitality Internship Trainee | Apr 1988 – Aug 1989

Taj Residency, India

• Under the leadership of the General Manager, performed all business administrative functions.
• Supported the front office management team as needed.
• Displayed excellent communication and organizational skills in the areas of customer complaints, writing reports, managing, and sorting various files in the database.

Post Grad Diploma in Travel & Tourism/Hospitality | 1990. K.C. College of Management Studies

Bachelor of Arts | 1988. St. Joseph’s College of Arts and Sciences