Michelle Deboer

Highly personable individual with over 20 years of experience in customer service, cash handling, point of sale equipment, managerial, and clerical positions. Talent for identifying customer needs and presenting appropriate solutions. Demonstrated ability to gain customer trust and provide exceptional follow-up. Assisted in the design and implementation of reporting procedures that improve customer satisfaction ratings.

Cash Office Manager - SHOPPER'S DRUG MART - Upper Canada Mall, Ontario

(2006-01)

• Responsible for monthly cashier reviews and audits
• Perform all duties of cashier as required
• Interfaced with customers to identify needs, field questions, and facilitate product sales
• Completed monetary transactions, and resolved issues as needed
• Use VISION Commerce Suite
• Coached and mentored new cashiers and associates in customer service processes
• Alleviated delicate situations with professionalism and sensitivity
• Played role in reducing labor costs by staff scheduling changes
• Received several Customer Service Award

Cashier - SHOPPER'S DRUG MART - Ontario

(1997-01 - 2006-12)

• Process customer purchase and return
• Accept payment and provide accurate change and receipt
• Provide customer service
• Balance cash drawer
• Use Point of Sale machine
• Lottery processing

Huron Heights Secondary School (1997-12)