Ramzya Issa

Over 5 years of experience providing administrative support and customer service. Skilled at managing all tasks of a small business which included payroll, accounts payable, reports, scheduling, and customer service. Proven ability in time management and organization. Communication and interpersonal skills. Basic budgeting and reporting knowledge.

Computer Skills: Microsoft Office including Word, Advanced Excel, PowerPoint and Outlook. Speak and write Arabic and Kurdish

Office Manager at Green Love Landscaping (2021-07 – 2024-10)

Provide landscaping services to commercial companies

• Established customer service, payroll, and bookkeeping processes in a start-up company
• Performed payroll for seven employees including calculating hours, overtime, and deductions
• Processed cheques weekly for Accounts Payable
• Reconciled accounts at year end and produced financial reports as requested by owner
• Organized and created weekly staff schedules
• Handled customer calls and provided sales and service support
• Prepared orders quickly and efficiently

Administrative Assistant/ Receptionist at Bayview Duncan Dentistry (2023-11 – 2025-06)

• Handled Patients calls and Emails
• Handled insurance claims
• Conforming Appointments
• Patient Check – in/ Register new ones

Interpreter / Social Worker Assistant at jewish immigrant services Toronto (2023-03 – 2025-10)

• Translate spoken conversations (client ↔ staff)
• Help during meetings, interviews, hospital visits, courts, or social services
• Explain forms and basic information
• Support immigrants, refugees, or foreign clients
• Assist clients with applications and documents
• Registering new clients

Program coordinator, and translation at project Abraham organization (2023-04 – 2025-10)

• Planning and scheduling program activities
• Coordinating meetings, events, or workshops
• Handling administrative tasks related to the program
• Translating For community
• Help the community with the paperwork

Diploma in Office Administration – Seneca College (2023-05 – 2024-08)