Ramzya Issa
Office manager
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About
Over 5 years of experience providing administrative support and customer service. Skilled at managing all tasks of a small business which included payroll, accounts payable, reports, scheduling, and customer service. Proven ability in time management and organization. Communication and interpersonal skills. Basic budgeting and reporting knowledge.
Computer Skills: Microsoft Office including Word, Advanced Excel, PowerPoint and Outlook. Speak and write Arabic and Kurdish
Experience
Office Manager at Green Love Landscaping (2021-07 – 2024-10)
Provide landscaping services to commercial companies
- Established customer service, payroll, and bookkeeping processes in a start-up company
- Performed payroll for seven employees including calculating hours, overtime, and deductions
- Processed cheques weekly for Accounts Payable
- Reconciled accounts at year end and produced financial reports as requested by owner
- Organized and created weekly staff schedules
- Handled customer calls and provided sales and service support
- Prepared orders quickly and efficiently
Administrative Assistant/ Receptionist at Bayview Duncan Dentistry (2023-11 – 2025-06)
- Handled Patients calls and Emails
- Handled insurance claims
- Conforming Appointments
- Patient Check – in/ Register new ones
Interpreter / Social Worker Assistant at jewish immigrant services Toronto (2023-03 – 2025-10)
- Translate spoken conversations (client ↔ staff)
- Help during meetings, interviews, hospital visits, courts, or social services
- Explain forms and basic information
- Support immigrants, refugees, or foreign clients
- Assist clients with applications and documents
- Registering new clients
Program coordinator, and translation at project Abraham organization (2023-04 – 2025-10)
- Planning and scheduling program activities
- Coordinating meetings, events, or workshops
- Handling administrative tasks related to the program
- Translating For community
- Help the community with the paperwork
Education
Diploma in Office Administration – Seneca College (2023-05 – 2024-08)
