Michelle Fabiola

Bilingual (English/French) customer-focused professional with over 6 years of experience in payment processing, cash reconciliation, and customer interactions in fast-paced service environments. Recognized for accuracy, speed, and a warm attitude that puts customers at ease. Reliable, punctual, and detail-oriented.

Receptionist and Payment Clerk - Hotel Kuchina - Douala, Cameroun

(2021-01 - 2025-01)

• Processed customer payments accurately in cash, by card, and via mobile payment, issuing a receipt for each transaction.
• Reconciled the cash drawer at the end of each shift, ensuring balances matched system records with no discrepancies.
• Managed a high volume of transactions during peak hours while maintaining accuracy and a positive customer experience.
• Assisted customers with billing inquiries, resolving discrepancies calmly and professionally.
• Maintained a secure and organized cash drawer, following all established cash handling procedures.
• Supported management with daily sales reports and end-of-shift transaction summaries.

Front Desk Agent and Payroll Officer - Maya Hotel - Douala, Cameroun

(2019-01 - 2020-12)

• Processed guest checkout payments and issued invoices with full accuracy, handling cash and card transactions.
• Managed the petty cash fund including disbursements, tracking, and regular reconciliation against receipts.
• Processed employee payroll accurately and on time, handling sensitive financial data with full confidentiality.
• Balanced cash drawers at end of day, immediately reporting any discrepancies to management.
• Performed foreign currency exchanges for international guests, applying correct rates and maintaining records.

Administrative and Financial Support Agent - Maya Hotel - Douala, Cameroun

(2018-01 - 2019-12)

• Processed check transactions and payments with supporting documentation, maintaining clean financial records.
• Supported account tracking and expense monitoring with accurate and up-to-date data entry.
• Contributed to office asset monitoring and controlled the release of materials in accordance with authorized requests.
• Contributed to financial compliance by strictly adhering to internal cash management policies.
• Coordinated with the finance department to ensure all transactions were captured and properly recorded.

Bachelor's Degree in Management - Management - Higher Institute of Management Studies (2018-10)

College Diploma in Management - Management - Higher Institute of Management Studies (2016-08)

High School Diploma - Economics - Lycée Bilingue (2014-06)