Receptionist and Payment Clerk - Hotel Kuchina - Douala, Cameroun
(2021-01 - 2025-01)
- Processed customer payments accurately in cash, by card, and via mobile payment, issuing a receipt for each transaction.
- Reconciled the cash drawer at the end of each shift, ensuring balances matched system records with no discrepancies.
- Managed a high volume of transactions during peak hours while maintaining accuracy and a positive customer experience.
- Assisted customers with billing inquiries, resolving discrepancies calmly and professionally.
- Maintained a secure and organized cash drawer, following all established cash handling procedures.
- Supported management with daily sales reports and end-of-shift transaction summaries.
Front Desk Agent and Payroll Officer - Maya Hotel - Douala, Cameroun
(2019-01 - 2020-12)
- Processed guest checkout payments and issued invoices with full accuracy, handling cash and card transactions.
- Managed the petty cash fund including disbursements, tracking, and regular reconciliation against receipts.
- Processed employee payroll accurately and on time, handling sensitive financial data with full confidentiality.
- Balanced cash drawers at end of day, immediately reporting any discrepancies to management.
- Performed foreign currency exchanges for international guests, applying correct rates and maintaining records.
Administrative and Financial Support Agent - Maya Hotel - Douala, Cameroun
(2018-01 - 2019-12)
- Processed check transactions and payments with supporting documentation, maintaining clean financial records.
- Supported account tracking and expense monitoring with accurate and up-to-date data entry.
- Contributed to office asset monitoring and controlled the release of materials in accordance with authorized requests.
- Contributed to financial compliance by strictly adhering to internal cash management policies.
- Coordinated with the finance department to ensure all transactions were captured and properly recorded.
