Michelle Hansen
Certified Raiser's Edge Professional | Database & Fundraising Operations Expert
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About
Detail-oriented, certified Raiser's Edge professional with 11+ years of experience in higher education advancement, nonprofit database administration, fundraising operations, donor stewardship, reporting, and systems support. Proven success managing donor systems, improving workflows, strengthening data integrity, and delivering responsive service.
Experience
Functional Analyst - MacEwan University - Edmonton, AB
(2025-01)
Support Alumni & Development systems and operations through functional analysis, user support, and process improvement.
- Administer Raiser's Edge and Raiser's Edge NXT functionality for users across the department.
- Create and maintain security groups, user accounts, and permissions.
- Build queries, reports, dashboards, and data extracts for leadership and fundraising reporting.
- Manage imports including mapping, validation, and duplicate review.
- Troubleshoot issues and train users.
Database Administrator - CKUA Radio Foundation - Edmonton, AB
(2019-01 - 2025-01)
Managed donor database and processed over 7,000 monthly donations.
- Administered Raiser's Edge and Luminate Online databases.
- Led gift entry processing and reconciliation with financial systems.
- Built dashboards and complex queries for campaigns and decision-making.
- Created training and procedure documents.
- Developed and enforced compliance policies for CRA, POPA, and CASL.
- Maintained database security and user access.
- Managed Online Express / Luminate forms and communications.
- Implemented systems and software to improve team efficiency.
- Generated KPI reporting and tracking.
Development Coordinator - E4C
(2019-01 - 2019-09)
- Conducted data searches for campaigns and donor communications.
- Managed in-kind donations and fulfilled requests.
- Planned fundraising events, registrations, logistics, and follow-up.
- Managed sponsorship tracking and auction support.
- Coordinated and trained volunteers.
- Maintained donor database records and reporting.
- Processed acknowledgements and CRA-compliant receipts.
Donation Services Team Lead - University Hospital Foundation - Edmonton, AB
(2017-01 - 2018-12)
- Created data exports/imports for appeals and campaigns.
- Ensured compliance with POPA, CRA, and CASL regulations.
- Led gift entry processing and reconciliation.
- Supervised staff and evaluated performance.
- Implemented systems and software improvements.
Database Coordinator - University Hospital Foundation - Edmonton, AB
(2012-01 - 2017-12)
- Created queries and reports to support fundraising and donor engagement.
- Reconciled donations with Finance and maintained records.
- Oversaw gift processing and ensured donor intent was honoured.
- Managed year-end receipting and donor communications.
- Created and tracked planned giving proposals.
Staff Lottery Coordinator & Database Assistant - Covenant Health Foundation - Edmonton, AB
(2008-01 - 2017-12)
- Managed staff lottery operations including licensing, budgeting, marketing, and AGLC reporting.
- Processed gifts, event registrations, ticket sales, and monthly contributions.
- Reconciled payroll deductions for lottery sales.
- Issued CRA-compliant tax receipts and memorial letters.
- Worked with and trained volunteers.
Tele-fundraising Assistant - Covenant Health Foundation - Edmonton, AB
(2007-01 - 2008-12)
- Created call sheets, tracked donations, and supervised callers.
- Updated donor profiles and managed pledge communications.
Education
St. Joseph Composite High School
Certified Raiser's Edge Professional - Blackbaud University
