Miguil Miguil

Active Secret-cleared infrastructure professional with hands-on experience supporting IRCC, Global Affairs Canada, and other Government of Canada environments. Brings enterprise server administration, secure GWAN support, SCCM, virtualization, backup/disaster recovery, incident management, PowerShell, and Tier 2/3 troubleshooting experience across mission-critical environments.

Technical Support Administrator - Level 2 - Public Service Alliance of Canada

(2024-01 - 2026-12)

• Administer Windows and Linux production servers, including patching, log analysis, performance monitoring, disk optimization, RAID, BIOS, and firmware maintenance.
• Manage enterprise backup and recovery with Symantec Backup Exec and Acronis, including full-system, application, and granular restorations.
• Provision and maintain VMware/Hyper-V virtual servers and use PowerShell for administrative and operational support.
• Support incident management, complex troubleshooting, root cause analysis, and operational continuity for critical services.

Network Administrator - Level 2 - Immigration, Refugees and Citizenship Canada (IRCC)

(2022-01 - 2024-12)

• Supported 75+ Windows and Linux servers within secure Government of Canada GWAN environments.
• Administered Windows Server, Active Directory, and Group Policy while maintaining high availability through monitoring and patch management.
• Implemented Veeam and Windows Server Backup disaster recovery, including bare-metal recovery.
• Authored SOPs for deployments, backup validation, and disaster recovery; used PowerShell for AD administration, reporting, and operational tasks.
• Supported change management, infrastructure upgrades, and mission-critical production operations.

Infrastructure Administrator - Level 2 - Global Affairs Canada

(2021-01 - 2022-12)

• Managed 1,200+ IT hardware assets and enterprise licensing for Microsoft 365, Adobe, and endpoint security platforms.
• Installed and maintained Windows and Linux servers in secure government environments.
• Performed SCCM administration, patch deployment, software updates, and infrastructure maintenance.
• Used SolarWinds for monitoring, performance analysis, and capacity management; supported upgrades, change management, and technical documentation.

Network Administrator - Level 2 - NetSecure Technologies - Government of Canada Projects

(2020-01 - 2021-12)

• Provided Tier 2/3 support for mission-critical government production environments.
• Diagnosed Windows Server, VPN, DNS, Active Directory, and GPO issues and provisioned VMware/Hyper-V virtual servers.
• Managed backup/disaster recovery using Acronis, Symantec, and NAS systems; used ServiceNow/Remedy for incident tracking and escalation.
• Performed root cause analysis and corrective actions for recurring infrastructure issues in secure government environments.

System Administrator - Level 2 - Scotiabank

(2017-01 - 2020-12)

• Installed and configured enterprise hardware/software; maintained server patch cycles and performance optimization.
• Supported backup, restoration, and disaster recovery; administered Active Directory accounts and Group Policy.
• Provided Tier 1/2 support through Remote Desktop and Microsoft 365 and assisted with PowerShell administration.

IT Analyst - Level 2 - Hewlett Packard

(2015-01 - 2016-12)

• Delivered second-level support within secure GWAN environments and troubleshot Windows, VPN, Citrix, and Remote Desktop issues.
• Managed Remedy ticket queues and service requests; diagnosed workstation, network interface, and peripheral hardware failures.