Mildred Mensah

I am a dynamic sales manager with proven leadership in team supervision, revenue growth, and customer service in fast-paced operations. I excel at running shifts, delegating tasks, resolving complaints, and managing inventory and paperwork.

Sales Manager - DGH Enterprise - Canada

(2025-04)

• Lead sales teams across departments, running daily shifts, delegating tasks, and ensuring compliance with company policies to meet revenue targets.
• Coordinate daily office transactions and schedules across departments, ensuring compliance and accuracy.
• Organize monthly reports and reconcile records, supporting management decisions and reducing discrepancies by 20%.
• Streamline invoice processing and filing systems using MS Excel and software, cutting turnaround time by 30%.
• Manage budget tracking and expense documentation for multi-team operations.
• Train new and existing staff on sales processes, follow up on shift tasks, and resolve discrepancies to maximize efficiency.
• Handle customer inquiries/complaints and streamline invoice/expense workflows, processing stock and reducing turnaround by 30%.

Administrative Manager - Pistis Ghana Limited

(2021-09 - 2023-12)

• Managed daily office operations including payroll processing and expense tracking for multiple client portfolios.
• Handled document reconciliation and stakeholder correspondence, maintaining organized records for seamless operations.
• Implemented administrative controls and streamlined workflows, reducing processing times while ensuring compliance.
• Prepared reports and coordinated meetings to support budgeting and team decision-making.

Customer Service Manager - Unibank Ghana Company Limited

(2016-06 - 2021-08)

• Delivered front-line customer service and administrative support, processing account transactions and maintaining accurate client records for high-volume banking operations.
• Coordinated account reconciliations and resolved discrepancies, ensuring data integrity and seamless workflow across branch teams.
• Streamlined client onboarding processes, reducing account opening time from 30 to 15 minutes through optimized documentation and scheduling.
• Collaborated with finance and operations teams on reporting, record management, and client inquiries, contributing to branch efficiency and revenue goals.

Master of Business Administration - Vancouver Island University (2024 - 2025)

B.Sc. - Banking and Finance - University of Professional Studies, Accra (2013 - 2017)