Grmatsion Desta

I am strong skilled and qualified to Help Desk Support Representative position.

• Diagnose and resolve hardware, software, and network issues for end-users
• Install, configure, and maintain computer hardware and software
• Provide assistance with technical problems related to computers, laptops, printers, and other peripherals
• Communicate effectively with users to understand and address their technical concerns
• Ensure that all systems are up-to-date with the latest patches and updates
• Communicate effectively with users to understand and address their technical concerns.
• Work closely with other IT professionals, such as system administrators and network engineers, to resolve complex issues

• Efficiently install, configure, and maintain computer hardware, software, network equipment, and server to ensure optimal performance and security across client sites
• Provide systematic instructions to fix technological issue, backup solutions whatever necessary
• Troubleshoot, maintain and upgrade both Mac and Windows operating systems including Windows 7, 8, 8.1, 10, 11, macOS, Android and iOS. 
• Familiarity with Active directory, Windows Server (2012, 2016, 2019,2022), Servers, network administration and configuration, including the management of CISCO switches, routers, firewalls, and other critical network devices
• Strong communication and interpersonal skills with the ability to effectively explain technical concepts to non-technical users, ensuring a positive service experience
• Ability to work independently and collaboratively in a dynamic team environment, adapting to changing priorities and managing multiple tasks concurrently
• Respond promptly to technical support requests, providing effective solutions to end-users and ensuring a positive customer service experience
• Skilled in extranet, intranet, internet, servers, desktop applications, word processing software, Microsoft word and Microsoft windows
• Monitor and analyze network performance, identifying and implementing improvements as necessary to ensure a robust and reliable network infrastructures
• Collaborate actively with the IT team on various network infrastructure projects, ensuring successful implementation within defined timelines
• Install and upgrade anti-virus software and security systems to ensure network security
• Provide training sessions for new hardware or software products
• Keep detailed logs of client problems, solutions, and customer satisfaction