Minakshi Sharma

A results-driven and detail-oriented Security Supervisor with an OFA-2 First Aid Certification, offering extensive experience in managing security operations and ensuring compliance with safety protocols. Demonstrated ability to supervise and lead teams effectively, coupled with proficiency in utilizing WinTeam software for scheduling and coordinating various security activities. Skilled in conducting report writing, monitoring security cameras, and maintaining updated site procedures to enhance operational efficiency and security measures.

Committed to ensuring the safety and security of personnel and property.

Dedicated and detail-oriented professional seeking a challenging full-time Transit Scheduler position. To leverage my extensive experience in scheduling and operations, particularly in overseeing (Rapid Transit ) BCRTC OMC 1, 2, and 3, to secure a challenging role where I can contribute my expertise to streamline Paladin security officers working at OMCS and smooth running of OMC sites.

Security Supervisor AT BCRTC- Paladin Security Feb 2024- Present 

• Oversee and coordinate the scheduling of security officers, including booking and approving vacations and scheduling rectifications.
• Manage OMC1, OMC2, and OMC3 staff in both Burnaby and Coquitlam, ensuring operational efficiency and adherence to security protocols.
• Utilize WinTeam software for scheduling tasks, managing vacation bookings.
• Responsible for report writing, camera monitoring, and updating site procedures and POS systems.
• Respond to emails and reports promptly.
• Perform medical aids as necessary.
• Participate in interviewing and onboarding new security officers.

Shift Supervisor- Paladin Security March 2020- January2024

• Oversee daily shift operations as a Shift Supervisor at Paladins Security.
• Manage and direct security personnel during assigned shifts.
• Ensure adherence to company policies, procedures, and safety protocols.
• Monitor surveillance systems and respond to alarms or incidents promptly.
• Conduct regular patrols and inspections of premises to maintain security.
• Provide guidance and support to security officers, resolving any issues as they arise.
• Report any security breaches, incidents, or safety hazards to appropriate authorities.
• Coordinate with law enforcement and emergency services when necessary.
• Assist in training new security personnel on job duties and company protocols.
• Maintain accurate records and documentation of shift activities and incidents.

Administrative Assistant -Shaw (Call Center/Customer Care Representative) August 2022- September 2023

• Provide administrative support across departments at Rogers Telecommunications.
• Manage schedules, appointments, and meetings for executives and team members.
• Handle incoming calls, emails, and correspondence, directing them appropriately.
• Assist in preparing and distributing internal and external communications.
• Maintain electronic and physical filing systems for easy document retrieval.
• Coordinate travel arrangements and accommodations for staff as needed.
• Process expense reports, invoices, and purchase orders following company policies.

Tax Advisor-Maximus-Government Service BC (Call Center) January 2022- February 2023

• Managed 20-25 customer calls daily, resolving inquiries and coordinating with relevant departments
• Provide expert tax advice and guidance to individuals and businesses.
• Review financial documents to identify tax liabilities and opportunities for savings.
• Stay informed about changes in tax laws and regulations relevant to British Columbia.
• Prepare and file tax returns accurately and in compliance with provincial tax laws.
• Assist with tax audits and investigations, representing the government's interests.
• Offer recommendations for tax policy improvements based on analysis and research.
• Maintain accurate records and documentation of tax-related activities.
• Ensure compliance with ethical standards and confidentiality requirements.

Assistant Manager-Bath & Body Works - Metrotown

September 2016- December 2021

• Aid the store manager in supervising daily operations at Bath and Body Works.
• Support in organizing staff schedules to ensure proper shift coverage.
• Conduct orientation sessions for new hires, educating them on company protocols and product details.
• Uphold high standards of customer service throughout all interactions.
• Monitor store performance and assist in achieving sales objectives.
• Manage customer inquiries and resolve any complaints effectively.
• Ensure adherence to safety and security protocols outlined by the company.

Security Supervisor AT BCRTC- Paladin Security Feb 2024- Present 

• Oversee and coordinate the scheduling of security officers, including booking and approving vacations and scheduling rectifications.
• Manage OMC1, OMC2, and OMC3 staff in both Burnaby and Coquitlam, ensuring operational efficiency and adherence to security protocols.
• Utilize WinTeam software for scheduling tasks, managing vacation bookings.
• Responsible for report writing, camera monitoring, and updating site procedures and POS systems.
• Respond to emails and reports promptly.
• Perform medical aids as necessary.
• Participate in interviewing and onboarding new security officers.