David Willcott

Security Operations Manager

Talent

North Vancouver, Metro Vancouver Regional DistrictMember since September 10, 2023

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About

Experienced and effective Operations Manager bringing 18 years of valuable security knowledge, experience, and a passion for management. With a proven track record of improving overall operations within a company or department. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures. Proficient in all aspects of project management including planning, budget management, and coordinating all working parts of a project. Experienced in working directly with clients to ensure all project goals are achieved and met within scope and Budge.

Experience

Operations Manager, Secured Property Group

06/2023 – present | Vancouver, Canada

 Implement new technology to manage operation requirements with TrackTik Solution applications.

 Updated Hiring Policies and new hire orientation.

 Maintain good working relationships with clients.

 Build and maintain scheduling, a shared information database with employee’s information.

David Willcott

 Researched and implemented a CRM for Operational and Sales needs.

Operations Manager, Securiguard Services

03/2019 – 05/2023 | Vancouver, Canada

 Create and update Post Orders, Safety Management Plans, and various policies and procedures.

 Interview and hire new staff.

 Educate and train new and existing employees!

 Create training modules specific to client specifications for employee roles.

 Conduct Performance Reviews weekly.

 Ensure employees who are performing high-quality service are recommended for an award through the company's monthly reward system (i.e. "I Believe

Award", "Employee of the Month")

 Create and strengthen working relationships with new and existing clients.

 Meet with clients, and to ensure communication and that the KPIs are met.

 Assist with creating RFPs

 Promote team building

 Serve as the on-call manager taking on new clients and strengthening existing clients.

 Promote a positive workplace culture at all sites, ensuring that all employees understand the value of compassion, respect, open communication, and honesty with the client, the public, and among themselves.