Minh Pham

Developing an NLP-based emotion detection model to analyze consumer complaints, utilizing Python to identify key sentiment trends. Cleaning and preprocessing large-scale datasets to verify emotions in consumers' complaints. Building a RAG AI model to handle different types of KPIs and text with the goal of generating descriptive insights for one of the top 10 car manufacturing brands.

Graduate Research Assistant at Georgia State University (2025-08 – Present)

• Developing an NLP-based emotion detection model to analyze consumer complaints, utilizing Python to identify key sentiment trends.
• Cleaning and preprocessing large-scale datasets to verify emotions in consumers' complaints.
• Building a RAG AI model to handle different types of KPIs and text with the goal of generating descriptive insights for one of the top 10 car manufacturing brands.

Senior Product Data Analyst at Visily - AI-Powered UX/UI Designing Platform (2024-04 – 2025-05)

• Drove 14% MoM growth by developing SaaS subscription pricing strategies based on customer behavior analysis.
• Built and maintained executive reporting by building SQL and MixPanel dashboards for the CEO to track B2B2C product KPIs.
• Established and maintained a company data glossary, facilitating effective communication between Product, Marketing, and Data teams.

Business Intelligence Manager at JobHopin - AI-Powered Human Resources Platform (2023-05 – 2024-03)

• Managed a team of 5 professionals to deliver data-driven sales strategies and competitor analysis.
• Improved sales efficiency by 12% through enhanced Sales Level Agreement and optimized Sales Commission.
• Controlled Finnovate 3 event's P&L and pricing with the result of an 85% increase in revenue and a 30% profit margin.

Senior Business Analyst at VNG Corporation - Game Entertainment (2022-02 – 2023-05)

• Enhanced the strategic decision-making process with comprehensive quantitative research.
• Implemented evaluation systems for products' performance, improving P&L projections with a significant increase in approval rate by 50%.

Marketing Analyst at FedEx Express Vietnam (2019-09 – 2022-02)

• Built the company's comprehensive five-year strategy, integrating a detailed overview of key performance metrics, resulting in streamlined operations and improved profitability.
• Successfully implemented a new heavyweight service for the Cambodia market, resulting in a 15% YoY increase in revenue during the first COVID year.

MS in Analytics, Data Science and Analytics – Georgia State University (2026-12)

BBA in Information Systems & Operations Management – University of Central Oklahoma

BBA in Finance – University of Central Oklahoma