MInhaal M

To lead, challenge, and be challenged, to be given the opportunity to learn new skills. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Customer Service Manager and Inventory Controller - Golden Arc Electromechanical LLC - Dubai, UAE

(2022-12)

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Completed documentation promptly, enabling service requests to be properly recorded and tracked.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Monitoring and maintaining current inventory levels.
• Processing purchase orders as required.
• Record purchases, maintain database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports.
• Investigate if the purchase was in order and counted in the stock database.
• Daily required to update our department general manager with day to day inventory reports.
• Inform staff regarding the inventory and guidelines required to purchase more inventory.

Bilingual Account Manager - Beans Export/ Voamaina Trade - Antananarivo, Madagascar

(2002-01 - 2018-07)

• Managing and overseeing the daily operations of Bean Export/Voamaina Trade
• Manage client orders and inform the staff as to what orders have priority
• Communicate with clients on the phone and email regarding their orders in both languages French and English
• Inform the clients about the process of production of the goods and whether there will be a delay in shipping the goods
• Use Excel to manage the inventory and place the orders if inventory is low
• Participated in the food exhibition Gulfood in Dubai twice to promote dry beans in the international markets.

Receptionist - Howard Johnson - Sault Ste. Marie, Ontario

(2012-08 - 2015-07)

• Checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments
• Provide guests with information, answer their queries, and deal with complaints
• Complete basic cashier and bookkeeping responsibilities
• Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
• Provide an outstanding guest experience
• Multitasking from handling incoming calls, setting up the breakfast room, housekeeping list to the cleaning staff and checking out guests and maintain an orderly front desk and lobby.

Bachelor - Business Administration, Marketing - Algoma University (2016-06)

Business Administration, Management - Seneca College (2009-06)

High School - American School of Antananarivo (2005-05)