Customer Service Manager and Inventory Controller - Golden Arc Electromechanical LLC - Dubai, UAE
(2022-12)
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Monitoring and maintaining current inventory levels.
- Processing purchase orders as required.
- Record purchases, maintain database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports.
- Investigate if the purchase was in order and counted in the stock database.
- Daily required to update our department general manager with day to day inventory reports.
- Inform staff regarding the inventory and guidelines required to purchase more inventory.
Bilingual Account Manager - Beans Export/ Voamaina Trade - Antananarivo, Madagascar
(2002-01 - 2018-07)
- Managing and overseeing the daily operations of Bean Export/Voamaina Trade
- Manage client orders and inform the staff as to what orders have priority
- Communicate with clients on the phone and email regarding their orders in both languages French and English
- Inform the clients about the process of production of the goods and whether there will be a delay in shipping the goods
- Use Excel to manage the inventory and place the orders if inventory is low
- Participated in the food exhibition Gulfood in Dubai twice to promote dry beans in the international markets.
Receptionist - Howard Johnson - Sault Ste. Marie, Ontario
(2012-08 - 2015-07)
- Checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments
- Provide guests with information, answer their queries, and deal with complaints
- Complete basic cashier and bookkeeping responsibilities
- Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
- Provide an outstanding guest experience
- Multitasking from handling incoming calls, setting up the breakfast room, housekeeping list to the cleaning staff and checking out guests and maintain an orderly front desk and lobby.
