Design Student
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I have many years in the customer service industry and it has helped me develop essential skills to be able to provide optimum customer service and ensure their needs and requirements are fulfilled. Along with my customer service experience, my outgoing personality, ability to empathize with others, ability to multi-task in fast paced environments, and openness to learn from others, I can confidently say that I will be a valuable member of your team.
05/2022 - 09/2022
Designing graphics for OC Transpo Website
Providing user experience design advice to team members
Participating in weekly progress and updates meetings and reporting to supervisors
08/2021 - 09/2022
Training new servers (ex. general menu, popular menu items, popular drinks, good drink pairings, frequently asked questions, proper phone etiquette, how to take orders properly, how to greet customers, how to use POS efficiently, opening/closing procedures, how to handle customer feedback appropriately, etc.)
Ensure exceptional dine-in experiences
Working with POS and cash handling
Preparing and designing operational documents
Supervising multiple tables at once and multi-tasking in a fast paced environment
01/2021 - 06/2021
Designing high-fidelity prototypes and wireframes
Participating in daily meetings and reporting to senior team members on daily duties and project progress
Bachelor’s Degree in Mechanical Engineering, Business specialization
09/2015 - 08/2020
05/2022 - 09/2022
California Institute of the Arts
09/2022 - In Progress
