Mir Nazrul

Results-driven customer service and business professional with experience in client relationship management, sales support, and business development. Proven ability to build strong customer relationships, identify client needs, and provide tailored solutions in fast-paced environments. Skilled in CRM systems, communication, problem-solving, and achieving customer satisfaction goals.

Strong interest in financial services, wealth management, and helping clients achieve their financial goals. Fluent in English, Hindi, Urdu, and Bengali.

Customer Service Specialist at Riviera Composite Industries Ltd (2020-05 – 2025-12)

Delivered high-quality customer service through phone, email, and chat support in a fast-paced environment.

• Assisted customers with billing inquiries, account concerns, service upgrades, and order management.
• Built positive customer relationships through active listening, empathy, and solution-focused communication.
• Managed 80+ customer interactions daily while maintaining accuracy and professionalism.
• Achieved strong customer satisfaction ratings through effective first-contact resolution.
• Utilized CRM to accurately document customer interactions and maintain detailed records.
• Trained new employees on customer service standards and system processes.
• Recognized for receiving a high volume of positive customer feedback.

Business Development Representative at Cotton Best Inc. (2017-08 – 2020-01)

• Processed expense sheets, order invoices, and drafted business correspondence.
• Monitored inventory, stationery levels, and ordered office supplies.
• Developed business marketing campaigns via event management and social media advertising.
• Assisted in preparation of annual budget and audit reports.
• Provided customer service support at the retail store during busy periods.

Bachelor's Degree in Finance & Business Economics – York University (2012 – 2016)