Mirza Mohammed

Driven professional skilled in customer service, team leadership, and creative problem-solving, with experience in business development and operations. Passionate about leveraging adaptability and focused task management to excel as an Apple Specialist. Eager to contribute to a dynamic team and drive customer satisfaction and sales growth.

Loading Dock Worker - Value village - Mississauga, ON

(2025-06)

• Inspected freight for damage or discrepancies in order to ensure customer satisfaction.
• Collaborated with warehouse staff to prepare shipment documents including packing slips, labels, bills of lading.
• Ensured all items were properly secured before leaving the loading dock.
• Provided excellent customer service by responding quickly to inquiries from customers regarding their orders.
• Completed daily reports detailing quantity of goods received or shipped out during shift.
• Organized shipments according to size, weight, and type of cargo.
• Worked efficiently under tight deadlines in order to meet customer delivery requirements.

Supervisor - Rozana BBQ - Mississauga, ON

(2023-04 - 2025-03)

• Trained new employees on company policies, procedures and work ethics.
• Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
• Delegated tasks to team members according to individual strengths.
• Worked closely with upper management to develop strategies for improving operational efficiency within the department.
• Oversaw the training of new employees on job responsibilities and expectations.
• Ensured that safety protocols were followed at all times by all staff members.
• Motivated employees to reach highest professional potential.
• Answered customer questions and made product recommendations according to needs.

Manager of Business Development and Sales - HIS THE SALOON AND SPA - Hyderabad, Telangana

(2022-05 - 2023-02)

• Conducted market research to analyze competitor trends in order to gain a competitive advantage.
• Monitored market trends, customer feedback, and competitor activities to identify opportunities for growth.
• Established pricing policies that maximized profits while maintaining customer satisfaction levels.
• Developed and implemented effective strategies to expand customer base and increase sales.
• Negotiated contracts with customers to ensure best terms of agreement.
• Resolved customer complaints regarding sales and service.
• Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.

Sales Associate - TLC MARRIOTT - Hyderabad, Telangana

(2021-02 - 2022-05)

• Assisted customers with product selection, luxury and pricing.
• Provided accurate information about membership, prices and services.
• Processed credit card transactions quickly and securely.
• Maintained up-to-date knowledge of company merchandise and policies.
• Handled customer complaints in a professional manner.
• Demonstrated product features and benefits for customers' needs.

Bachelor's Degree - B.COM {COMPUTERS} - OSMANIA UNIVERSITY (2021-01)

Front Office Associates in National Skill Qualifications Framework Level-4 - NSDC Hyderabad (2021-04)

Cabin Crew, Hospitality - FRANKFINN AIR HOSTESS AND HOSPITALITY INSTITUTE (2020-09)

Personally Developed in Air Ticketing - FRANKFINN AIR HOSTESS AND HOSPITALITY INSTITUTE (2020-09)