PROJECT COORDINATOR Ι NOVA SCOTIA POWER INC. Ι CANADA Ι CONTRACT F/T Ι REMOTE APR 2022 – PRESENT
- As an experienced project coordinator, facilitated Nova Scotia Power's participation in the DNS Projects, which are currently underway and set to deliver reliable, high-speed internet access to 99% of homes and businesses across Nova Scotia by the end of 2023, with a budget of over $300M.
- Initiated and developed 20+ new client relationships through effective communication and relationship building resulting in 80% of potential clients signing Project Development Agreements.
- Successfully coordinated the design process with a team of 5 Designers resulting in a 25% decrease in the time taken to complete the design phase.
- Demonstrated exceptional organizational, estimating, and budgeting skills, resulting in a 100% accuracy rate in all paperwork completed at project hand-off meetings following the signing of the Construction Contract.
- Maintained consistent communication with clients and Construction Project Managers throughout the construction process resulting in a 95% client satisfaction rating for project completion and handover.
- Implemented and managed a client engagement plan that resulted in a 50% increase in referrals and repeat business from existing clients.
SERVICE PROJECT COORDINATOR Ι SIEMENS CANADA LTD. Ι CANADA Ι CONTRACT F/T
MAY 2021 – APR 2022
- As an experienced coordinator in the field of procurement and cost management, sought to support the Siemens Billing business for Eastern Canada, where have been instrumental in improving cost management and eliminating risk.
- Executed an average of 20 billing orders daily, with an average revenue of $10K, while concurrently managing Service Coordination, including client communication, contract management, quotation preparation, agreement negotiation, and issue resolution.
- Processed 100 invoices per week with an average billing value of $10K daily, achieved a billing accuracy rate of 99% and helped secure $300K in monthly revenue with a client retention rate of 97%.
- Facilitated 30 maintenance visits per week, achieved a 98% customer satisfaction rate, and increased profits by 15%. Led safety meetings with a 0% incident rate and ensured on-time project completion.
OPERATIONS SUPERVISOR Ι TIM HORTONS INC. Ι CANADA Ι F/T
MAY 2019 – MAY 2021
- Managed four high-revenue locations generating $4M in yearly revenue. Implemented tools, techniques and processes resulting in a 25% reduction in in-store waste and $5K monthly savings.
- Proposed solutions resulting in $5K monthly savings through cost optimization and financial analysis of store-level inventory management in four branches.
- Reduced staff turnover by 50% by implementing performance tracking and providing constructive feedback through performance management and utilizing human resources management.
PROJECT ASSISTANT Ι
AMAZON.COM, INC. Ι CANADA Ι CONTRACT P/T
AUG 2018 – MAY 2019
- Kick-started my career by working with the largest multinational eCommerce company, as a key point of contact within the Processing Team, reducing costs by 25% using cost optimization techniques.
- Successfully operated at a 100% accuracy rating using customer feedback to improve vendor performance, product quality assurance, and shipment accuracy.
- Led the implementation of the 5S Methodology in the Fulfillment Center, resulting in a decrease of distance-time travel by 0.75 km/hour through process improvement and Lean management.