Sorter AM/PM-Air Operations - Purolator Inc. Pacific Division, Freight division of Canada Post Corporation
(2020-06)
- Received and prepared Chain of Signature COS special parcels and delivered to the drivers
- Built positive relationships with the team (drivers and shunt drivers, lead hands and sorters)
- Organized depot activity during Lead hand vacation
- Prepared shipment, printed waybill, and manifests for Canada Post Corporation (CPC)
- Air Ramp Equipment Operator
Customer Service Agent CSA/Baggage Service Agent BSA - WestJet Airlines YYJ Victoria International Airport
(2015-08 - 2021-02)
- Ensured guests received a high level of customer service upon arrival
- Provided a stress-free and safe experience by anticipating guest needs
- Organized the expedited delivery of delayed baggage for return to our guests
- Organized the safe loading and unloading of guests on- and off-aircraft
Guest Service Ambassador CO-OP - WestJet Airlines YOW Ottawa International Airport
(2015-04 - 2015-05)
- Provided a genuine, customized experience for every guest
- Greeted and directed guests using diplomacy and customer service excellence
- Helped guests with self-serve kiosk check-in (i.e., print boarding passes)
- Special needs assistance (i.e., pushed wheelchairs, escorted unaccompanied minors, guided people with visual impairments)
Marketing Manager Assistant - DoubleTree by Hilton Gatineau-Ottawa, QC
(2011-10 - 2013-07)
- Answered clients' inquiries by phone or email, and directed them to the right department
- Organized presentations and events
- Promoted and advertised ongoing hotel events (i.e., Beer Festival)
- Organized several office activities for employees (i.e., Christmas party)
