Mitch Timish

A creative environment that can maximize my strengths in communication.

Sorter AM/PM-Air Operations - Purolator Inc. Pacific Division, Freight division of Canada Post Corporation

(2020-06)

• Received and prepared Chain of Signature COS special parcels and delivered to the drivers
• Built positive relationships with the team (drivers and shunt drivers, lead hands and sorters)
• Organized depot activity during Lead hand vacation
• Prepared shipment, printed waybill, and manifests for Canada Post Corporation (CPC)
• Air Ramp Equipment Operator

Customer Service Agent CSA/Baggage Service Agent BSA - WestJet Airlines YYJ Victoria International Airport

(2015-08 - 2021-02)

• Ensured guests received a high level of customer service upon arrival
• Provided a stress-free and safe experience by anticipating guest needs
• Organized the expedited delivery of delayed baggage for return to our guests
• Organized the safe loading and unloading of guests on- and off-aircraft

Guest Service Ambassador CO-OP - WestJet Airlines YOW Ottawa International Airport

(2015-04 - 2015-05)

• Provided a genuine, customized experience for every guest
• Greeted and directed guests using diplomacy and customer service excellence
• Helped guests with self-serve kiosk check-in (i.e., print boarding passes)
• Special needs assistance (i.e., pushed wheelchairs, escorted unaccompanied minors, guided people with visual impairments)

Marketing Manager Assistant - DoubleTree by Hilton Gatineau-Ottawa, QC

(2011-10 - 2013-07)

• Answered clients' inquiries by phone or email, and directed them to the right department
• Organized presentations and events
• Promoted and advertised ongoing hotel events (i.e., Beer Festival)
• Organized several office activities for employees (i.e., Christmas party)

Diploma in Business Administration - University of Victoria, Victoria, BC (2021-05 - 2024-04)

Tourism and Travel Diploma (French) - LA CITÉ Collège, Ottawa, ON (2013-09 - 2015-05)