Moghees Imran

Results-driven operations and administration professional with 7+ years of experience spanning healthcare administration, construction, and technology sectors. Currently supporting high-volume U.S. gastroenterology practice, Rocky Mountain Gastroenterology Associates (Lakewood, Colorado, USA) remotely through EDGE Technology & Automation, providing patient coordination, administration, front desk operations management, HIPAA-compliant and medical records administration. Proven expertise in health care management, stakeholder engagement, team leadership, and financial administration across multiple industries.

Strong background in medical practice operations, construction project coordination, and business development. Currently pursuing a certification in Healthcare Administration, Management & Leadership.

Senior Client Associate, Patient Intake Coordinator at EDGE Technology & Automation LLC (Outsourced to Rocky Mountain Gastroenterology) (2024-05 – Present)

• Manage front-desk and patient coordination operations for a high-volume gastroenterology practice, supporting 230+ inbound calls weekly, peaking at 300 calls during high-demand periods.
• Conduct detailed patient intake by translating patient concerns into clear, actionable clinical information, reducing follow-up calls required by providers and medical assistants.
• Reduced average call handling time by ~20–25% through improved intake efficiency and structured patient information gathering.
• Improved clinic throughput by eliminating approximately 2 minutes per call, returning 7+ hours of provider/assistant capacity per week.
• Support patient triage, appointment scheduling, follow-ups, and provider communication to minimize wait times and care delays.
• Maintain accurate, HIPAA-compliant documentation and chart management within Allscripts Veridigm, referral management (Phreesia and Luma) and ensuring data integrity and confidentiality.
• Strengthened patient satisfaction by streamlining communication, reducing wait times, and improving first-call resolution.
• Collaborate closely with physicians, nurses, triage staff, and administrators to optimize daily clinical workflows.
• Managing office administration tasks to ensure smooth operational flow.
• Verify patient insurance coverage, process pre-authorizations, and coordinate billing support to ensure accurate claims processing.
• Coordinate prescription management, liaising between providers, pharmacies, and patients to ensure timely medication fulfillment.

Clinic Operations Manager at Family Dental Associates (2023-09 – 2024-03)

• Managed daily operations of a multi-provider dental clinic, overseeing staff scheduling, provider rosters, and shift planning to eliminate conflicts and optimize chair utilization.
• Led vendor realignment for dental materials and equipment after identifying sub-par supplies at inflated costs, resolving dentist and patient complaints.
• Introduced improved aligner partnerships, composite materials, and clinical instruments, directly enhancing treatment quality and dentist efficiency.
• Recovered and saved approximately USD 7,400 previously lost due to inefficient medical supply procurement.
• Improved patient satisfaction through better material quality, smoother workflows, and improved care delivery.
• Coordinated and supported a provider teaching initiative, generating additional clinic revenue through training and mentorship of newly graduated dentists.
• Oversaw recruitment, onboarding, training, and performance management for a 12-member clinical and administrative team.
• Managed clinic budgeting, procurement, maintenance, and operational reporting.
• Used Healthwire EHR to streamline scheduling and patient charts.

Project Coordinator at Emperico Technical Services LLC (2022-10 – 2023-08)

• Led stakeholder engagement with key clients and partner organizations in the construction and technical services sector.
• Supported construction and technical service projects through vendor coordination, logistics planning, and site operations management.
• Managed material logistics for tiling, block work, and labor on project for Tilal Al Ghaf by Majid Al Futtaim, contracted under Shapoorji Pallonji, improving output and reducing delays.
• Coordinated relocation of teams across multiple sites, sourcing specialized labor as required to control costs and maintain productivity.
• Optimized steel fabrication supply chains by sourcing steel components from India, assembling at Ajman Port, and exporting finished structures to clients in Africa, reducing fabrication and logistics costs.
• Maintained project documentation including RFIs, RFQs, compliance records, scopes, budgets, schedules, technical reports, inspection documentation, risk assessments, and compliance files.
• Supported CAPEX/OPEX planning, expenditure tracking, and resource forecasting.
• Contributed to schedule adherence and productivity gains through proactive coordination and issue resolution.
• Supported commissioning and field execution activities while ensuring safety and quality compliance.
• Led a bottleneck-removal initiative that improved field productivity by 11%

Business Development and Operations Manager at Emirates Builders (2017-03 – 2022-10)

• Coordinated with management, vendors and clients for Multi Lake Tower, (B-17, Block A, Islamabad) and Diamond Mall and Residency (Gulberg, Islamabad) high-rise projects and housing units, managing subcontractor scheduling, material procurement, and quality control throughout all construction phases.
• Managed vendor alignment for concreting, block work, steel, and labor, optimizing procurement strategies.
• Reduced construction costs by over 17% during FY 2021–2022, saving approximately USD 122,000 through vendor negotiation, material sourcing optimization, and labor planning.
• Oversaw inventory planning and material flow to minimize shortages, over-ordering, and site downtime.
• Maintained comprehensive records including construction drawings, change orders, daily logs, inspection reports, and progress photographs.
• Served as primary liaison between clients, consultants, contractors, and regulatory authorities.
• Budget planning and construction cost estimation.
• Coordinated with sales and technical teams to craft comprehensive proposals including scope of work, timelines, and cost estimates.
• Conducted market research, utilizing customer feedback and competitor data to formulate sales and marketing strategies.
• Created and delivered presentations to prospective clients and internal executives.
• Developed and managed strategic partnerships with external clients to further grow the business.
• Tracked and reported on the status and progress of proposal components.
• Worked with the pricing department to create rate proposals and prepared/submitted sales contracts.
• Negotiated favorable contract terms for multiple residential housing projects, contributing to business growth.

Customer Services and Engagements Executive at Danas Pharmaceuticals (2016-05 – 2016-09)

• Led marketing and sales operations as well as communication and outreach efforts.
• Identified, recorded, and assessed customers' needs and requirements.
• Established and maintained partnerships and relations with customers and clients.
• Maintained and managed records of customer interactions, processed customer accounts, and filed documents.

Bachelor of Science in Computer Science – University of Hertfordshire (International Program) (2019-07)

BTEC Level 5 HND Diploma in Computing and System Development – The Millennium University College (TMUC) (2018-03)