Anna Tokmakova

Detail-oriented dental receptionist with experience supporting patient flow, appointment management, and insurance processing in busy dental offices. Skilled in Tracker software, claims support, and billing inquiries. Dedicated to delivering excellent patient care, accurate records, and smooth daily operations.

Dental Receptionist (Patient Coordinator) - Dentalcorp - Vancouver, BC

(2021-01 - 2022-04)

• Managed patient scheduling, recalls, and appointment confirmations using dental practice software (Tracker)
• Greeted patients, verified information, and maintained accurate front desk records.
• Processed insurance details, claims support, and billing inquiries with accuracy.
• Worked with Insurance companies (PBC, Canada Life etc. proceeding with estimations, pre-authorizations, payments, including dual coverage).
• Updated electronic patient charts and ensured confidentiality of sensitive records.
• Answered phone calls and responded to patient questions in a professional manner.

Dental Receptionist Clinical Practicum - West Vancouver Family Dental - West Vancouver

(2020-02 - 2020-03)

• Scheduled, confirmed, and adjusted appointments using dental software to support efficient chair utilization.
• Greeted patients and managed front desk flow to maintain smooth daily office operations.
• Verified insurance details and updated patient records with accuracy and confidentiality.
• Answered incoming calls, relayed messages, and resolved routine patient inquiries professionally.

Dental Administration - Dental Administration - British Columbia Institute of Technology (2020-04)

Bachelor of Science - Family Medicine - Health Science State Educational Institution (2004-08)