Monique Carlton

Corporate Security, Compliance, and Investigations Professional with 15+ years of experience conducting investigations, risk assessments, case reviews, regulatory compliance activities, documentation audits, and stakeholder coordination within financial services, housing administration, and social services environments. Skilled in information gathering, evidence review, eligibility verification, confidential records management, policy interpretation, and identifying potential risks and irregularities. Proven ability to manage sensitive information, support compliance initiatives, conduct investigative research, and collaborate with internal and external stakeholders to achieve operational objectives while maintaining regulatory standards.

Supply Chain Security Specialist / Warehouse Investigator at KUEHNE-NAGEL / BELL (2025-11 – Present)

• Security Operations Analytics
• Fraud Analyst
• Report Documenting via Excel
• Tracking IMEI, shutting down any device reported stolen or fraud
• Logistic Investigations
• CCTV surveillance Analyst
• Managing confidential and sensitive information
• Conducted investigations, eligibility reviews, and documentation verification
• Skilled in preparing detailed reports, maintaining records, and supporting audit requirements

Asset Recovery Specialist at SCOTIA DEALER ADVANTAGE (2024-05 – 2025-11)

• Conduct investigative research and skip-tracing activities to locate individuals, assets, and relevant information supporting recovery efforts
• Review high-risk accounts and identify irregularities, potential risks, and compliance concerns requiring escalation
• Perform detailed case analysis and recommend risk mitigation strategies based on investigative findings
• Coordinate with legal counsel, asset management teams, trustees, bailiffs, and external agencies to support recovery investigations
• Maintain detailed case records and confidential documentation to support audit readiness and regulatory compliance
• Conduct cost-benefit and risk analyses to determine appropriate recovery strategies and escalation pathways

Membership Advisor Supervisor at CAA SOUTH CENTRAL ONTARIO (2020-01 – 2025-05)

• Monitored operational performance indicators and prepared reports for senior leadership decision-making
• Analyzed operational data and trends to identify risks, process gaps, and improvement opportunities
• Coordinated cross-functional initiatives involving internal departments, external vendors, and business stakeholders
• Maintained compliance with organizational standards through documentation review and reporting controls
• Developed and implemented performance improvement initiatives to strengthen operational effectiveness
• Supported governance activities through preparation of reports, presentations, and executive summaries
• Facilitated collaboration between departments to ensure accountability and completion of compliance-related deliverables

Tenant Relations Worker at WESLEY SERVICES (2017-01 – 2020-03)

• Conducted eligibility reviews, documentation verification, and compliance assessments for housing subsidy programs
• Investigated applicant eligibility through collection, review, and analysis of supporting documentation
• Maintained confidential client records and ensured compliance with applicable policies and procedures
• Conducted interviews and follow-up investigations to validate information and support decision-making
• Collaborated with government agencies and community partners to verify information and coordinate service delivery
• Identified discrepancies and assisted in resolving documentation and compliance issues

Intake Case Worker at WESLEY SERVICES (2014-05 – 2017-01)

• Conducted intake interviews and assessed eligibility based on established program criteria
• Gathered, analyzed, and verified supporting documentation to support eligibility determinations
• Maintained detailed records while safeguarding confidential and sensitive information
• Investigated applicant circumstances and assessed risks requiring priority placement or escalation
• Prepared documentation and case summaries to support program decisions

Intake Case Worker at JOHN HOWARD SOCIETY (2009-05 – 2014-05)

• Conducted client interviews and gathered information to assess eligibility for social support programs
• Reviewed documentation and verified information to ensure compliance with program requirements
• Developed case management plans based on investigative findings and client assessments
• Maintained confidential records and prepared reports, forms, and supporting documentation
• Interpreted policies and procedures while providing guidance regarding program eligibility and compliance requirements

Diploma in Community Services Worker – TriOS College

Certificate in Medical Device Reprocessing – Mohawk College

Diploma in Medical Aesthetics – International Beauty Institute

Professional in Risk Management Professional – Project Management Institute