Muhammad Baig

Detail-oriented operations and scheduling professional with over 5 years of experience coordinating workforce logistics, managing schedules, and optimizing resource allocation in fast-paced environments. Proven ability to maintain complex schedules, fill staffing gaps efficiently, and communicate effectively with employees, clients, and stakeholders. Strong analytical, organizational, and customer service skills with hands-on experience in payroll coordination, reporting systems, and workforce supervision.

Supervisor (Operations & Scheduling) - Molly Maid

(2024-04 - 2026-09)

• Developed and maintained daily and weekly schedules across 7 service routes, ensuring full coverage and operational continuity.
• Coordinated staffing assignments for a team of 20 employees, filling last-minute absences with qualified replacements.
• Managed payroll and billing accuracy, ensuring correct coding and compliance with company policies.
• Handled customer service inquiries and resolved escalations in a timely and professional manner.
• Monitored labor costs, overtime, and productivity to optimize operational efficiency.
• Maintained records related to employee attendance, absences, and performance.
• Communicated schedule updates and operational changes effectively to staff and clients.
• Analyzed operational data to identify trends and improve scheduling efficiency.

Streetcar Auto Technician supervisor (Scheduling & Workforce Coordination) - Toronto Transit Commission (TTC)

(2022-10 - 2024-04)

• Coordinated unionized workforce scheduling and shift assignments for maintenance teams to ensure uninterrupted operations.
• Managed attendance tracking, including absences, lateness, and workforce availability.
• Responded to internal and external inquiries, providing timely and accurate operational information.
• Prepared and maintained reports related to staffing, scheduling, and operational performance.
• Allocated resources and personnel based on project requirements and operational priorities.
• Identified and addressed staffing gaps, ensuring compliance with safety and operational standards.
• Communicated effectively with multiple departments and stakeholders.
• Supported administrative functions, including documentation, approvals, and compliance tracking.

Product Introduction Supervisor - Alstom Transportation

(2019-01 - 2022-10)

• Planned and scheduled work assignments for technical teams in alignment with project timelines.
• Supervised staff and coordinated daily activities to ensure operational efficiency.
• Maintained detailed records of workforce activities, training, and compliance.
• Provided support in reporting, documentation, and process tracking.
• Ensured adherence to safety standards and company policies.

Supervisor - McCain Foods

(2017-02 - 2018-06)

• Organized workforce schedules and assigned tasks to meet production deadlines.
• Monitored attendance and addressed staffing shortages proactively.
• Maintained operational records and ensured compliance with company policies.

Diploma - Electro-Mechanical Engineering - Dalhousie University