Assistant Operation Manager - BEST WESTERN GLENGARRY - Truro, NS, Canada
(2024-04 - 2025-07)
- Oversee the daily operations of all departments including guest realtions, houskeeping, maintenance, food and beverages, accounting.
- Develop and implement strategies to optimize revenue across all departments and provide guidance, directions, and support to department heads to ensure alignment with goals and objectives.
- Set clear expectations and performance targets for each deapratment and provide ongoing feedback and coaching to facilitate professional growth and development.
- Develop and Implement operational policies, proceures and standard to ensure consistency ans excellance.
- Manage budgetary planning and financial performance to optimize revenue and control expenses.
Front Desk Supervisor - BEST WESTERN GLENGARRY - Truro, NS, Canada
(2022-09 - 2023-12)
- Responsible for front desk operations (incoming and outgoing calls), night audit operations, bell desk/valet/room service operations (room allotment), engineering and security operations.
- Coordinate, assign and review the work of hotel reception, reservations and night audit accommodation services.
- Establish work schedules and procedures and coordinate activities with other work units or departments.
- Resolve work-related problems and prepare and submit progress and other reports.
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work.
- Hire and train staff in job duties, safety procedures and company policies.
Villa Operation Manager - AL RAFIK EST LTD - Riyadh, Saudi Arabia
(2017-03 - 2022-09)
- Diversified knowledge about maintenance of automobile, boats maintenance, furniture, serving ware, and laundry operations.
- Responsible for villa operations including guest front desk operations, complaint handling, guest relations and complaint handlings.
- Responsible for entire villa rooms, lobby and conference maintenance.
- Working and maintance coordination with housekeeping, food/services and kitchen department to meet guest needs. Arrange and attend to formal and informal social gathering, entertainment and dinner parties.
- Perform routine task assigned for cleaning, polishing, and organization task to all machines and equipments in villa.
Process Advisor - BARCLAYS SHARED SERVICES - Noida, India
(2013-11 - 2017-03)
- Responsible for authorization and cancellation for Barclay's Bank Credit Card (United Kingdom) Dept. Good knowledge of identify fraudlent online transactions and implement tools for its preventions.
- Helping the department head by performing BPO operations, simulation and role playing.
Night Manager/Duty Manager (Small Luxury Hotels Of The World) - HERITAGE LE TELFAIR GOLF & SPA RESORTS - Mauritius, South Africa
(2009-07 - 2012-10)
- Responsible for front desk operations (incoming and outgoing calls), night audit operations, bell desk/valet/room service operations (room allotment), engineering and security operations.
- Responsible for sales and marketing with sales team and prepare sales reports for all head of department.
- Assign guest rooms, handled reservations, changed room request, collect payments and worked with all departments of the hotel to ensure total guest satisfaction.
Front Office Supervisor - HERITAGE LE TELFAIR GOLF & SPA RESORTS - Mauritius, South Africa
(2008-07 - 2009-07)
Food & Beverage Assistant - ELYSIUM HOTEL (The Great Hotels Of The World) - Pafos, Cyprus, Europe
(2007-04 - 2008-06)
- Responsible for daily operation at bar, room services and restaurants including table laying, service, making cocktails and providing support to food and beverages manager.
Front Office Assistant - THE TRIDENT OBEROIS (The Leading Hotels Of The World) - Cochin & Jaipur, India
(2003-12 - 2005-11)
- Balanced check in and checkout of multiple guests while responding to incoming and outgoing call enquiries.
- Worked with various departments to make decision, solve problems and to reach guest satisfaction.
