Mukta Nistandra

Customer Service Representative with 3+ years of experience delivering high-quality support in fast-paced call center environments. Proven ability to resolve customer inquiries, manage accounts, and provide accurate solutions across phone and email channels. Skilled in CRM platforms (Salesforce, ServiceNow, Web UD, Citrix), billing and service inquiries, conflict resolution, and maintaining compliance and documentation accuracy.

Adept at multitasking, de-escalating challenging situations, and building strong customer relationships while meeting or exceeding service metrics.

Customer Service Representative at Hinduja Global Solutions (2022-04 – 2026-03)

Provided frontline customer service in a high-volume call centre environment, handling inbound calls and email inquiries.

• Assisted customers with account inquiries, service requests, and issue resolution, ensuring first-call resolution whenever possible
• Maintained accurate customer records and account updates in CRM systems to support operational decision-making
• Investigated and resolved customer concerns by identifying root causes and providing effective solutions within established timelines
• Demonstrated active listening and empathy when handling complex or challenging customer situations
• Collaborated with internal teams to escalate issues and ensure timely service delivery
• Monitored recurring customer issues and provided feedback for process improvements and service enhancements
• Supported onboarding and training of new hires by sharing system knowledge and call handling best practices

Mentor For Children's Program at Sunday School at Mill Woods United Church Edmonton (2022-07 – Present)

Built positive relationships with families and children through effective communication and support in a part-time capacity.

• Built positive relationships with families and children through effective communication and support
• Facilitated group activities and programs in a safe, inclusive, and supportive environment
• Demonstrated strong interpersonal skills while working with diverse community members

Assistant Professor at Lyallpur Khalsa College for Women (LKCW) (2010-07 – 2021-11)

Delivered lectures and presentations while managing departmental responsibilities as Head of Environmental Studies.

• Delivered lectures and presentations while communicating complex information clearly to diverse audiences
• Managed departmental responsibilities as Head of Environmental Studies, demonstrating leadership and organizational skills
• Provided guidance and mentorship to students, addressing concerns and supporting their academic progress
• Developed strong problem-solving, documentation, and communication abilities through research and teaching responsibilities

Tutoring (Volunteer) at Sky Club EMCN (2022-02 – 2022-07)

Provided tutoring support to students with individualized guidance and academic development assistance.

• Assisted students with academic development while providing individualized guidance and support

Doctor of Philosophy (PhD) in Faculty of Science, Botany – Panjab University (2006 – 2011)

Master of Science in Botany (Honours School) – Panjab University (2003 – 2005)