Muna Guedi

Development Service Worker with 9+ years of experience supporting individuals with developmental disabilities and youth through person-centered care, community outreach, and customer-focused assistance. Skilled in communication, conflict resolution, crisis management, and program coordination, with a track record of improving participation and tracking positive outcomes. Committed to fostering independence, dignity, and safe environments while seeking opportunities to expand service delivery and community impact.

Development Service Worker - Westmount Junior School - Toronto

(2022-09 - 2025-12)

• Supported individuals with developmental disabilities in daily living activities, promoting independence, dignity, and inclusion.
• Assisted with personal care, routines, and skill development based on individualized support plans.
• Encouraged social interaction, communication, and participation in educational and recreational activities.
• Observed and documented behaviors, progress, and support needs, sharing updates with supervisors and team members.
• Maintained a safe and supportive environment by following health, safety, and organizational policies.
• Demonstrated patience, empathy, and professionalism when responding to diverse needs and challenges.
• Collaborated with staff, educators, and caregivers to ensure consistent and person-centered support.

Youth Outreach Worker - Yorktown Family and Child Services - Toronto, Ontario

(2020-08 - 2022-08)

• Coordinated community programs for high school girls, raising regular attendance with measurable results.
• Conducted individual assessments and developed personalized plans addressing social, emotional, and educational barriers.
• Referred youth to employment resources and tracked follow-up outcomes to improve job placement efforts.
• Facilitated life-skills and conflict-resolution workshops that produced measurable improvements in participant goal setting.
• Mentored youth through personalized guidance, promoting self-esteem and resilience in overcoming life challenges.
• Fostered a nurturing environment for youth, enhancing their self-esteem and resilience through personalized mentorship and guidance.

Customer Service Representative - Toronto Ground Airport Services - Mississauga, Ontario

(2016-04 - 2020-08)

• Assured all passengers who requested a wheelchair depart and arrive at the airport in a timely, orderly manner; monitored special needs passengers and personal effects in airport, airline lounges, mobility assistance areas, shopping centers, etc.
• Provided assistance to incapacitated passengers from/to a wheelchair, aircraft seat, or aisle chair
• Provided guidance and assistance with luggage handling, ensuring belongings were securely stowed and easily accessible throughout the travel process
• Responded promptly to passenger inquiries and requests, proactively addressing any issues or concerns to enhance the overall travel experience
• Upheld compliance with airline regulations and accessibility standards, adhering to established protocols for assisting passengers with disabilities

Development Service Worker (DSW) - CDI College (2023-01 - 2024-01)