Practice Manager at DentalCorp - Assiniboine Dental Group (2022-01 – Present)
Management of dental practice operations with focus on staff productivity, patient retention, and regulatory compliance.
- Hiring, training, coaching and motivating staff to improve productivity and patient retention.
- Overseeing billing, insurance claims, inventory and managing payroll and accounts receivable.
- Ensuring the practice complies with all healthcare regulations.
- Designed marketing strategies and organized events.
- Demonstrated proficiency with tier1 & tier 2 tech support with hardware, software, networking and remote support tools. Managed multiple troubleshooting tasks while maintaining quality support.
- Handling patient concerns, resolve conflicts and promote a positive patient experience.
- Supervised a staff of approximately 120 employees.
Store Sales Manager at Staples Canada (2021-05 – 2022-01)
Led sales team and managed store operations to achieve business results and sales targets.
- Accountable for achieving business results based on sales strategy; maximizing sales, hunting for internal and external referral opportunities.
- Leading the sales team as well as coaching, attracting, training, and developing associates to be dynamic, inspiring partners in all areas of the business.
- Manage costs and meet all operational and financial metrics.
- Provide direct leadership of all store standards including merchandising, replenishment and omni enterprise experience for our associates and customers.
- Ensure the store location is maintained to standard.
- Provide team leadership through hiring, onboarding, learning & development, and coaching.
Assistant Manager at Walmart Canada (2020-05 – 2021-06)
Managed store operations and led team to achieve sales and profit goals while ensuring optimal store conditions.
- Achievement of sales and profit goals, budget management and sales forecasts. Proactively analyze and utilize sales/financial reports, economic trends and community needs to identify and respond to market changes.
- Delegate and provide clear direction to Managers and Associates. Ensures optimal store conditions through effective merchandise presentation, accurate and competitive pricing, and store standards within company policies and guidelines.
- Holding Associates accountable through timely, honest, specific, and respectful performance feedback and corrective and disciplinary action.
- Lead Associates by conducting regular store meetings and communicating operational direction and initiatives with a focus on the OMNI and the Total Store. Drive engagement, recognize, and reward accomplishments and provide opportunities for professional growth.
Customer Experience Manager at Hudson's Bay (2019-12 – 2020-05)
Built high-performing sales and service team focused on creating excellent customer experiences.
- Responsible for building a high performing sales and service team that includes recruitment and onboarding.
- Developed and communicated sales and KPI targets for Sales Associates and track achievement; follow up with recognition or coaching to improve performance.
- Accountable for driving a customer-centric culture that focuses on creating excellent customer experiences by actively leading and coaching.
- Demonstrated strong leadership skills including the ability to inspire, motivate, communicate, and coach a large group of Sales Associates who have different developmental goals.
- Ensure training, product knowledge, policy and procedures, merchandising and marketing training was provided.
Account Manager MB/SK at ProTelec Checkmate (2016-09 – 2019-10)
Managed customer accounts and relationships on the Numera Libris Dealer Network.
- Built and maintained strong, long-lasting client relationships.
- Maintained customer accounts, including negotiating contracts and agreements to maximize profit.
- Served as the lead point of contact for all customer account matters on the Numera Libris Dealer Network.
- Ensured the timely and successful delivery of our solutions according to customer needs and objectives.
- Managed multiple account projects at a time, while maintaining sharp attention to detail.
- Developed new business with existing clients and/or identified areas of improvement.
- Develop social media posts based on current trends aligned with the overall digital content strategy to drive desired outcomes/conversions.
Operations Manager MB/SK at JYSK Bed Bath Home (2004-05 – 2016-08)
Planned and executed business strategy for 8 retail outlets with annual turnover of 29 million.
- Planned and executed business strategy for 8 retail outlets with an annual turnover of 29 million.
- Ensured sales, margin, inventory, payroll and profit targets are achieved.
- Trained and developed store managers, assistants and department leaders.
- Ensured that each store operates to JYSK standards.
- Controlled salary costs and overseen profit and loss statement and payroll management.
- Inventory control: Ordering / transferring merchandise between stores.
- Opened and renovated new and old stores.
Store Manager at JYSK Bed Bath Home (2004-05 – 2016-08)
Managed store operations including opening, closing, staff supervision, and expense control.
- Responsible for opening and closing operations each business day.
- Supervised a staff of approximately 30 employees.
- Employee training, hiring and disciplinary responsibilities
- Controlled all store expenses.
- Preparing all requested reports for day end.
- Oversee all ordering from local vendors and JYSK warehouse.
Service Manager at Elite Communications (2001-05 – 2003-11)
Supervised and maintained client accounts with focus on decision-making and problem resolution.
- Supervising and maintaining new and established client accounts.
- Responsible for decision-making and problem resolution.
- Multi-tasking the activities with shifting priorities.
- Managing account services through follow up and quality checks.
- Managing inventory and troubleshooting customer issues.
Assistant Manager at Visions Electronics (1997-11 – 2001-05)
Supervised staff and managed store operations with focus on sales goals and customer service.
- Supervising a staff of approximately 10-15 employees.
- Responsible for opening and closing operations each business day.
- Provide training to new sales employees.
- Meeting annual sales goals and targets.
- Maintaining the highest professionalism level.
- Installation of digital satellite products.
- Addressed questions and concerns of a client/customer.
- Discussed credit terms and quoted prices.
