Murray Klassen

Provided cross-functional management with a bottom-line focus on profitability. Building effective relationships with employees, and management team. To inspire and motivate staff while increasing retention.

Proven track record for meeting and beating Key Performance Indicators year over year. Increased year over year sales up 30% within the region achieving sustained market growth. Substantially improved productivity while reducing staffing and operational costs.

Recommended early adoption of corporate social media branding, leading to new, lucrative contracts. Effective negotiation skills to close deals very efficiently, hitting quarterly budgets and exceeding annual sales regularly.

Practice Manager at DentalCorp - Assiniboine Dental Group (2022-01 – Present)

Management of dental practice operations with focus on staff productivity, patient retention, and regulatory compliance.

• Hiring, training, coaching and motivating staff to improve productivity and patient retention.
• Overseeing billing, insurance claims, inventory and managing payroll and accounts receivable.
• Ensuring the practice complies with all healthcare regulations.
• Designed marketing strategies and organized events.
• Demonstrated proficiency with tier1 & tier 2 tech support with hardware, software, networking and remote support tools. Managed multiple troubleshooting tasks while maintaining quality support.
• Handling patient concerns, resolve conflicts and promote a positive patient experience.
• Supervised a staff of approximately 120 employees.

Store Sales Manager at Staples Canada (2021-05 – 2022-01)

Led sales team and managed store operations to achieve business results and sales targets.

• Accountable for achieving business results based on sales strategy; maximizing sales, hunting for internal and external referral opportunities.
• Leading the sales team as well as coaching, attracting, training, and developing associates to be dynamic, inspiring partners in all areas of the business.
• Manage costs and meet all operational and financial metrics.
• Provide direct leadership of all store standards including merchandising, replenishment and omni enterprise experience for our associates and customers.
• Ensure the store location is maintained to standard.
• Provide team leadership through hiring, onboarding, learning & development, and coaching.

Assistant Manager at Walmart Canada (2020-05 – 2021-06)

Managed store operations and led team to achieve sales and profit goals while ensuring optimal store conditions.

• Achievement of sales and profit goals, budget management and sales forecasts. Proactively analyze and utilize sales/financial reports, economic trends and community needs to identify and respond to market changes.
• Delegate and provide clear direction to Managers and Associates. Ensures optimal store conditions through effective merchandise presentation, accurate and competitive pricing, and store standards within company policies and guidelines.
• Holding Associates accountable through timely, honest, specific, and respectful performance feedback and corrective and disciplinary action.
• Lead Associates by conducting regular store meetings and communicating operational direction and initiatives with a focus on the OMNI and the Total Store. Drive engagement, recognize, and reward accomplishments and provide opportunities for professional growth.

Customer Experience Manager at Hudson's Bay (2019-12 – 2020-05)

Built high-performing sales and service team focused on creating excellent customer experiences.

• Responsible for building a high performing sales and service team that includes recruitment and onboarding.
• Developed and communicated sales and KPI targets for Sales Associates and track achievement; follow up with recognition or coaching to improve performance.
• Accountable for driving a customer-centric culture that focuses on creating excellent customer experiences by actively leading and coaching.
• Demonstrated strong leadership skills including the ability to inspire, motivate, communicate, and coach a large group of Sales Associates who have different developmental goals.
• Ensure training, product knowledge, policy and procedures, merchandising and marketing training was provided.

Account Manager MB/SK at ProTelec Checkmate (2016-09 – 2019-10)

Managed customer accounts and relationships on the Numera Libris Dealer Network.

• Built and maintained strong, long-lasting client relationships.
• Maintained customer accounts, including negotiating contracts and agreements to maximize profit.
• Served as the lead point of contact for all customer account matters on the Numera Libris Dealer Network.
• Ensured the timely and successful delivery of our solutions according to customer needs and objectives.
• Managed multiple account projects at a time, while maintaining sharp attention to detail.
• Developed new business with existing clients and/or identified areas of improvement.
• Develop social media posts based on current trends aligned with the overall digital content strategy to drive desired outcomes/conversions.

Operations Manager MB/SK at JYSK Bed Bath Home (2004-05 – 2016-08)

Planned and executed business strategy for 8 retail outlets with annual turnover of 29 million.

• Planned and executed business strategy for 8 retail outlets with an annual turnover of 29 million.
• Ensured sales, margin, inventory, payroll and profit targets are achieved.
• Trained and developed store managers, assistants and department leaders.
• Ensured that each store operates to JYSK standards.
• Controlled salary costs and overseen profit and loss statement and payroll management.
• Inventory control: Ordering / transferring merchandise between stores.
• Opened and renovated new and old stores.

Store Manager at JYSK Bed Bath Home (2004-05 – 2016-08)

Managed store operations including opening, closing, staff supervision, and expense control.

• Responsible for opening and closing operations each business day.
• Supervised a staff of approximately 30 employees.
• Employee training, hiring and disciplinary responsibilities
• Controlled all store expenses.
• Preparing all requested reports for day end.
• Oversee all ordering from local vendors and JYSK warehouse.

Service Manager at Elite Communications (2001-05 – 2003-11)

Supervised and maintained client accounts with focus on decision-making and problem resolution.

• Supervising and maintaining new and established client accounts.
• Responsible for decision-making and problem resolution.
• Multi-tasking the activities with shifting priorities.
• Managing account services through follow up and quality checks.
• Managing inventory and troubleshooting customer issues.

Assistant Manager at Visions Electronics (1997-11 – 2001-05)

Supervised staff and managed store operations with focus on sales goals and customer service.

• Supervising a staff of approximately 10-15 employees.
• Responsible for opening and closing operations each business day.
• Provide training to new sales employees.
• Meeting annual sales goals and targets.
• Maintaining the highest professionalism level.
• Installation of digital satellite products.
• Addressed questions and concerns of a client/customer.
• Discussed credit terms and quoted prices.

Certification in Social Marketing – Hootsuite Academy (2017-12 – 2017-12)

Certification in Google Analytics – Google (2017-12 – 2017-12)

Certificate/Diploma in Business Communications – Keewatin College (1996-06 – 1996-06)

High School Diploma – R.D Parker Collegiate (1993-06 – 1993-06)