Murtaza Hakimi

Motivated and multilingual professional with 7+ years of international experience in client services, communications, social media management, program support, translation, and community coordination. Strong background in stakeholder engagement, event coordination, and humanitarian/development environments. Experienced working with international organizations, government institutions, banking, and community-based services.

Skilled in MS Office, reporting, content creation, and client-facing communication. Passionate about migration and settlement support, community development, and multicultural engagement.

Translator & Community Support Worker - Toronto, ON

(2025-01)

• Provide translation and interpretation services for clients and community members in English, Dari/Persian, Pashto, and Tajik
• Support newcomers and migrants with settlement-related communication, documentation, and service navigation
• Facilitate communication between clients and service providers to improve access to community resources
• Assist in culturally sensitive communication in social, educational, and administrative

Program Support Assistant - Korea International Cooperation Agency (KOICA) - Dushanbe, Tajikistan

(2025-04 - 2025-08)

• Supported implementation of education and development programs in coordination with local partners
• Assisted in event logistics, scheduling, reporting, and administrative coordination
• Prepared program documents, reports, memos, and internal communication materials
• Contributed to smooth execution of field activities and stakeholder engagement

Client Services Coordinator - International Organization for Migration (IOM) - Dushanbe, Tajikistan

(2024-12 - 2025-09)

• Managed client inquiries via phone, email, and in-person communication with professionalism and efficiency
• Maintained accurate client records and supported case documentation systems
• Assisted case management teams with follow-ups and service coordination

Social Media Manager - We Doo Agency - Dushanbe, Tajikistan

(2024-01 - 2024-12)

• Developed and implemented digital content strategies across Facebook, Instagram, and LinkedIn
• Increased audience engagement by 45% through targeted campaigns and creative content planning
• Monitored online community feedback and ensured timely, professional responses
• Analyzed engagement trends to improve content performance and visibility

Teller & Customer Service Representative - Alif Bank - Dushanbe, Tajikistan

(2021-01 - 2023-12)

• Processed customer banking transactions including deposits, withdrawals, and account services
• Delivered clear explanations of banking products and procedures to clients
• Provided frontline customer support in a fast-paced financial environment
• Ensured accuracy and compliance in daily financial operations

Events & Communications Coordinator - National Disaster Management Authority (ANDMA) - Kabul, Afghanistan

(2019-01 - 2021-12)

• Planned and coordinated 30+ national and international workshops, trainings, and official events
• Drafted press releases, speeches, and official communication materials for leadership
• Coordinated communication between government ministries, NGOs, and international agencies
• Produced post-event reports and supported public information dissemination

Parliamentary Coordination Assistant - Parliament Member Office - Kabul, Afghanistan

(2018-01 - 2019-12)

• Assisted in scheduling meetings, preparing correspondence, and managing communication flow
• Supported coordination between constituency stakeholders and parliamentary office
• Maintained records and assisted in administrative documentation tasks
• Facilitated communication between the office and external organizations

Bachelor of Law (LL.B.) - Public and Private Law - Khurshid Institute of Higher Education (2019-01)