Program Support Clerk - Provincial Government
- Work on multiple Canadian, Ontario and Ceremonial programs
- Able to work in a professional office
- Maintain database for program and derive statistics
- Working with information policies such as FIPPA to maintain government databases
- Conducts administration tasks using Microsoft Office
- Communicates and work with multiple stakeholders
Station Ambassador - Metrolinx - Oshawa GO train station
(2023-01 - 2024-12)
Representing Metrolinx and the Metrolinx brand, working in accordance with customer and safety charters to provide excellent customer service.
- Representing Metrolinx and the Metrolinx brand, and always working in accordance with our customer and safety charters to provide excellent customer service
- Selling and educating customers on all forms of fare media and other products as required and depositing revenues daily
- Can handle and maintain accurate records of cash handling, equipment malfunctions, incident reports, and electronic logs, the appropriate handling/logging of lost and found articles
- Proactive with customers to answer questions and flexible in handling any situation, including assisting customers with special needs (i.e. wheelchair assistance)
- Can provide First Aid as required and working as a Public Servant
- Providing trip planning and wayfinding information to the travelling public and providing in-person assistance when required
- Keeping customers in the know by making station announcements, updating noticeboards, ensuring service bulletins and marketing materials up to date and current
- Assisted with revenue protection activities which may include inspecting customer tickets or PRESTO cards prior to customers boarding and notifying Transit Safety as needed
- Responsible for ensuring the stations, platforms and grounds are safe by conducting safety and quality checks including removing snow and ice from walkways
- Carried out basic janitorial services and maintenance on the station grounds
Customer Service Agent 3 - DriveTest, Serco Canada - Toronto Metro East
(2021-01 - 2023-12)
Processed license applications for private and commercial drivers at the busiest location in Toronto, serving hundreds of applicants daily.
- Responded to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences
- Distributes and verifies application forms on behalf of the Ministry for accuracy and completeness
- Investigates problems or errors in licence records and initiates corrections
- Conducts and processes G or commercial tests, dispatches road test appointments, provides results, issues temporary driver's licenses, and processes licensing changes
- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks
- Trained by Ontario Government to verify documentation as Document Examiner 1
- Identifies licence exchange privileges and/or test requirements for driver's licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries
- Perform closing duties such as cash reconciliation, adjusting and depositing end of day revenue and ensure safety and quality checks are done at end of day
- Trained staff on job duties, such as closing responsibilities and advises junior staff on policy on complex transactions such as out of province and out of country transactions
Sales Associate - Rogers Communications
(2019-01 - 2021-12)
- Worked on shipping and receiving inventory, store visuals and organizing paperwork to complete operational tasks to ensure everything is up to date
- Managed contractual documents between Rogers and new/current subscribers to ensure transparent and easy to understand interactions
- Proficient in CRM software (SGI) to fulfill cable-related transactions in a timely fashion
- Gauged customer's individualistic needs to find optimal solution with hospitable service
- CSAT 100%
- Maintained technological knowledge about the latest products and service that Rogers' offers
- Working in a team of 6 to push and achieve organization objectives
- Achieving sales targets and providing needs best-selling in a friendly and welcoming manner
Barista - Starbucks Canada
(2018-01 - 2020-12)
- Provided a welcoming and friendly environment at the café and drive-thru
- Maintained knowledge on core and seasonal products and initiatives to provide
- Studied to be a Coffee Master to provide best service
- Crafted drinks to Starbucks' standard in a challenging environment
- Helped train new baristas on on-the-floor and off-the-floor activities
Keyholder - Journeys
(2016-01 - 2018-12)
- Closely interacted with customers to provide a heterogenous experience
- Maintained knowledge to advise customers about products
