Nandni Patel

I am a dedicated and motivated individual with 3 years of experience in customer service, where I developed strong technical skills, effective communication abilities, and a commitment to delivering exceptional service. I am currently pursuing a diploma in IT Operations, which complements my passion for continuous learning and personal growth.My experience as a member of my school’s student council has helped me hone my leadership skills, while my participation in the volleyball team has fostered excellent teamwork and problem-solving abilities. I am enthusiastic about bringing my knowledge, energy, and work ethic to contribute to the success of your brand.

I am eager to explore new opportunities, solve challenges, and help create a positive experience for every customer I interact with.

Cashier

• D-Mart Shopping Mall

April 2023 to November 2024

• Processed average of 300 transactions daily with 99% accuracy, ensuring efficient customer satisfaction.
• Increased store credit card sign-ups by 20% through effective communication and personalized customer interaction.
• Trained and supervised 5 new cashiers, improving team performance and customer service standards.
• Maintained up-to-date knowledge of store promotions and policies, enhancing overall shopping experience for customers.
• Handled returns and exchanges in accordance with store policies.

CUSTOMER SERVICE REPRESENTATIVE

– Reliance Smart Store

May 2022 to April 2023

• Provided excellent customer service to over 500 customers daily, resolving inquiries and complaints quickly and efficiently. Developed customer service protocols, standards and procedures to improve customer satisfaction and loyalty.
• Built relationships with customers to ensure repeat business and positive reviews.
• Assisted in training new customer service representatives to ensure consistent customer service standards.
• Utilized point-of-sale systems to process transactions and manage inventory.