Software Developer
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HungryPanda Co., Ltd.
London, UK
Part-time, Technical Customer Support
Feb. 2019-Aug. 2021
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Oversaw the constant availability and logs of the HungryPanda application’s back-end website in terms of database, servers, and traffics tracking
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Constantly processed over 1000 responses (through phone calls, messages,
and emails) per day with due diligence technical report feedback
● Responsible for the service’s debugging work for the 12,000 purchase orders per day scattered in Birmingham, Manchester, Coventry, and Leeds with an accuracy of 99.8%
● Improved problem-solving and stress management skills for dealing with constant issues from the website and increased cross-departmental experiences for emergency handling
Part-time, Teaching Specialist
Jul. 2016 - Aug. 2018
● Effective speaker with solid instructional skills; Expert in linguistic structure and content, including vocabulary, composition rules, and grammar
● Proficient understanding of learning strategies and methods; Knowledgeable in curriculum and training design
● 85% of students succeeded in their examination after full sessions
New York Institute of Technology, Vancouver
Vancouver, Canada
Master of Science in Cybersecurity
Sep. 2022 - Present
