Nasimur Rashid

Professional with over 20 years’ experience working as Operations Supervisor/ Head of Resources Planning Department with Air-conditioning & Refrigeration Equipment and set of responsibilities ranging from customer service, personnel & equipment allocation/deployment to the Project site and training coordination to administering deliverables quality check and project hand over Customer Service Professional with over 20 years’ experience of providing customer support and overseeing the processes and workflow of a large Factory Extended experience in establishing and maintaining relationships with clients, members of the team and management with ability to communicate in a courteous, concise and up-to the point manner Multilingual professional with fluency in English, Arabic, Hindi and Punjabi, Manitoba Class 5 Driving license< Kuwait Driving License and practical knowledge of Oracle Project Planner & Operations and MS Office

Operations Lead - The Rosedale Group - Winnipeg MB. Canada

(2022-05)

• Operational Activity: To supervise inbound-outbound operations of workstation and Hub (Distribution), coaching, facilitating training, hiring, recognition and rewards, performance evaluation and improvement, addressing employee concerns and managing staff productivity.
• Improved net service levels with approx. 10% with analyzing and presenting daily performance reports and working with team and inter department to improve delivery performance and hub connections.
• Team Size: Led a team of 50 plus employees, assigned daily tasks based on job duties and ensured achievement of goals by supervising operations. People Development: Supported staff on their individual development plans and provided one on one feedback sessions, motivated employees to take advantage of company’s education benefits like Tuition assistance.
• Vendor Management: Developing new Pickup and Delivery vendors with retention of existing. Effective negotiation and utilization of existing resources helped to save cost of approx. $1500 after merging of Business to Business and Business to customer approach.
• Facility Development: Liaised with legal, information technology and property departments to mitigate safety and space challenges of office infrastructure leading to improved performance and employee satisfaction.
• Customer-Centric: Coordinated and worked on root cause analysis of late delivery, damage, and pilferage cases with different departments such as customer service, sales, and security; provided corrective action plans to avoid re-occurrence.
• Improvement Initiative: Proof of delivery update via beacon tool, Improved hardcopy proof of delivery (HPOD), reduction in vendor backlog with implementing Commitment date load connection and introducing ad hoc vehicle for such connections.

Operations Supervisor - Indigo Park Canada Inc. - Winnipeg Richardson International Airport

(2015-02 - 2022-05)

• Managed of 50 full-time and 20 temporary employees, provide monthly coaching and quarterly reviews.
• Training and mentoring new employees decreasing company turnover rate by 77% in 11 months.
• Scheduling work crews and planning equipment to the proper location in a timely manner.
• Ensuring the associates have proper access to the necessary tools to perform their assigned duties and that tools are routinely inspected and maintained.
• Overseeing operations according to budget and designing improvement measures.
• Executing daily customer contract requirements; identifying accessorial activity and ensuring necessary documentation.
• Promoting safety in the workplace by continuously monitoring the hazards and creating awareness among crew as well as senior management which reduce the injury in the workplace by 82% this year.
• Maintaining daily operation logs compiling error correction orders where needed.
• Expediting customer escalations and follow ups for prompt resolutions and customer satisfaction.

Operations Supervisor /Head of Resource Planning Department - Al Hasawi Refrigeration and Water Cooler Factories W.L. L - Al Rai, Kuwait

(2000-04 - 2014-08)

• Established good rapport with employees, motivated, provided feedback and support to them to ensure smooth workflow and encourage professional development of the team.
• Participated in routine progress monitoring meetings with Clients, Project Manager, Site Superintendent, Supervisors and others to coordinate actions and allocate sufficient resources to comply with the project requirements.
• Provided inputs to determine numbers of manpower and skills required for the project and interviewed and recruited the workmen based on pre-defined selection criteria and provided on-site trainings for junior staff to ensure high level of work put in by all of the team members.
• Planned, managed and reviewed manpower and equipment efficient distribution to and utilization on project sites and proposed alternatives whenever the corrective actions had to be taken to complete the work within the time frame given.
• Addressed concerns of sub-contracted staff and workers bringing matters to the notice of the Project Controller/ Project Manager in case of complications.

Bachelor of Science - Mathematics - Aligarh Muslim University (AMU) India (1992)

Diploma - Computer Applications - Nahda Modern Institute (Management of International College UK) Kuwait (2001)