Vanessa Fortes

Results-driven retail operations leader with experience in inventory management, team development, operational excellence, and customer experience. Proven ability to lead high-performing teams in fast-paced retail environments while driving operational efficiency, inventory accuracy, and business results. Skilled in coaching associates, analyzing performance metrics, and executing company standards to support sales growth and exceptional customer service.

Operations Lead - Victoria's Secret - Laval, QC

(2024-08)

• Lead daily store operations, ensuring compliance with company standards and efficient execution of operational processes.
• Manage inventory control, shipment processing, stock replenishment, and loss prevention initiatives to maintain inventory accuracy and product availability.
• Monitor and analyze key performance indicators (KPIs), including sales performance, productivity, inventory accuracy, and shrink results.
• Collaborate with store leadership to support sales goals through effective operational planning and execution.
• Oversee merchandise flow, stockroom organization, and operational procedures to maximize efficiency and enhance the customer experience.
• Manage multiple priorities in a fast-paced retail environment while maintaining high standards of organization and execution.

Operations Lead - Sephora - Laval, QC

(2024-01 - 2024-07)

• Supervised and motivated a team of 20+ employees, driving engagement and operational excellence.
• Managed daily store operations, including opening and closing procedures, cash handling, and operational compliance.
• Oversaw inventory management processes, including receiving, replenishment, stock organization, and cycle counts to maintain inventory accuracy.
• Ensured the store consistently met company standards for cleanliness, organization, and visual merchandising.
• Supported the sales team in achieving customer service and business objectives through coaching and operational support.

Shift Supervisor - Starbucks Coffee Company - Laval, QC

(2022-04 - 2024-01)

• Supervised daily store operations and provided leadership to team members during assigned shifts.
• Coordinated opening and closing procedures, cash management, and operational execution.
• Maintained compliance with company policies, food safety standards, and security procedures.
• Trained and supported new team members, promoting a positive and productive work environment.
• Managed high-volume customer service operations while ensuring product quality and customer satisfaction.

Bachelor - Mechanical Engineering - Itajubá University Center, Brazil (2012 - 2016)