Natalia A

Compassionate and dedicated social work graduate with hands-on experience in settlement counselling and community support. Proven ability to assist newcomers and diverse populations in navigating housing, employment, language programs, and essential services. Skilled in client advocacy, crisis intervention, and culturally responsive care, with a strong ability to manage high caseloads, build trust, and collaborate with community partners. Bilingual in Arabic and Assyrian.

Settlement Counsellor - Newcomer Centre of Peel

(2023-09 - 2024-04)

• Provided settlement counselling to 20+ clients weekly, supporting successful integration into the community
• Assisted clients in accessing housing, employment, transportation, and social services through effective resource navigation
• Facilitated registration for ESL and language programs, improving access to education and integration supports
• Delivered interpretation services in Arabic and Assyrian to ensure clear, culturally appropriate communication
• Maintained accurate and confidential client records using the OCMS database
• Collaborated with community agencies to coordinate services and support individualized client goals

Cashier - Dollarama - Stoney Creek & Winona

(2021-08 - 2023-04)

• Delivered efficient and accurate customer service in a fast-paced retail environment
• Managed high-volume cash transactions, returns, and exchanges with strong attention to detail
• Resolved customer concerns professionally, contributing to positive customer experiences
• Supported store operations including restocking, merchandising, and maintaining store cleanliness

Cashier - Dollarama - Stoney Creek & Winona

(2024-08)

• Delivered efficient and accurate customer service in a fast-paced retail environment
• Managed high-volume cash transactions, returns, and exchanges with strong attention to detail
• Resolved customer concerns professionally, contributing to positive customer experiences
• Supported store operations including restocking, merchandising, and maintaining store cleanliness

Cook / Server / Supervisor - Osmow’s Mediterranean Restaurant - Hamilton & Mississauga

(2016-04 - 2018-09)

• Supervised daily operations and staff to ensure efficient service and high customer satisfaction
• Trained and mentored new employees, improving team performance and consistency
• Managed inventory, placed supply orders, and ensured compliance with food safety standards
• Addressed and resolved customer concerns in a professional and timely manner

Cook / Server / Supervisor - Osmow’s Mediterranean Restaurant - Hamilton & Mississauga

(2019-01 - 2019-10)

• Supervised daily operations and staff to ensure efficient service and high customer satisfaction
• Trained and mentored new employees, improving team performance and consistency
• Managed inventory, placed supply orders, and ensured compliance with food safety standards
• Addressed and resolved customer concerns in a professional and timely manner

Volunteer – TechConnect 55+ Program - MIAG Centre for Diverse Women & Families - Mississauga, ON

(2025-12 - 2026-03)

• Supported older adults in developing digital literacy skills, including smartphones, email, and online services
• Provided one-on-one guidance to improve access to community resources and social connection
• Demonstrated patience, adaptability, and cultural sensitivity when working with diverse populations
• Assisted with program setup and troubleshooting basic technical issues

Toddler Book Reader - Story Garden Literacy Centre - Mississauga, ON

(2017-01 - 2017-02)

• Engaged children ages 2–6 through interactive storytelling to support early literacy development

Receptionist / Call Agent - A-OK Auto & Tire Centre

(2017-04 - 2017-06)

• Managed front desk operations including client intake, scheduling, and follow-up communication

Bachelor of Social Work (BSW) - Toronto Metropolitan University (2024-10)

Diploma – Social Service Worker - Sheridan College (2021-04)

Laser Technician Certificate - Ajiel MD Cosmetic and Medspa Academy (2025-04)