Natalie Parsons-lee

Community Service Worker Graduate with over 10 years of experience in healthcare and support-based environments

Talent

TorontoMember since September 23, 2026

Client advocacyEmotional supportCrisis interventionTrauma-informed carePerson-centered supportCommunity engagementCase documentationClient communicationConfidentiality compliancePatient carePersonal careMobility assistanceVital signsMedication administrationECG testingHolter monitoringCath labEmergency responseDaily living supportBehavioral observationSafety monitoringTransfer assistanceRepositioning techniquesEmpathetic approachTeam collaborationTime managementCPR/First Aid certified

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Client advocacyEmotional supportCrisis interventionTrauma-informed carePerson-centered support

About

Compassionate and reliable Community Service Worker Graduate with over 10 years of experience in healthcare and support-based environments. Strong foundation in client-centered, trauma-informed, and ethical care, with proven experience providing emotional support, maintaining confidentiality, and working within professional boundaries. Experienced in supporting individuals facing mental health challenges, substance use, aging-related needs, youth-related concerns, and major life transitions.

Recognized for empathy, calm decision-making, teamwork, and clear documentation in high-pressure settings. Committed to contributing meaningful, respectful support within community, educational, healthcare, or correctional environments while continuing to grow with a value-driven organization.

Experience

Community Service Worker (Placement) - Amica Residential Care Home - Pickering, ON

(2026-03)

Provided one-on-one client-centered care to residents, promoting comfort, dignity, and emotional well-being.
Assisted in planning and facilitating recreational and therapeutic activities to enhance quality of life.
Applied effective communication and interpersonal skills to build trust and rapport with residents.
Encouraged participation among hesitant residents using motivational and supportive approaches.
Observed and reported changes in residents' behavior, mood, and overall condition to team members.
Collaborated with staff as part of a multidisciplinary care team to support individualized care plans.
Recognized in the organization's newsletter for active engagement and contribution to resident programming.
Completed training in health and safety, client care and support, infection prevention and control, and whistleblowing policies.

Cardiovascular Technician/Technologist - The University Hospital of the West Indies - Kingston, Jamaica

(2013-05 - 2019-12)

Managed patient appointments and directed phone calls within the department.
Administered Electrocardiogram and Stress-Electrocardiogram services to patients.
Assisted physicians in conducting Echocardiogram and Stress-Echocardiogram procedures and supported cardiologists in the Cath Lab.
Performed 24-hour Holter monitoring.
Obtained and recorded patient's identification, medical history, and test results.

Practical Nurse - Portmore Medical Service - St. Catherine, Jamaica

(2011-01 - 2013-04)

Provided basic bedside care to patients.
Measured and recorded vital signs such as temperature, blood pressure, pulse, and respiration, and responded to emergencies by administering first aid and CPR in accordance with safety protocols.
Assisted patients with mobility and ensure their comfort and safety.
Administered medications as prescribed by physicians and monitor for side effects.
Performed routine procedures like wound care, dressing changes, and injections.
Collected samples for testing, such as urine or stool.

Support Worker - Future Healthcare - South Birmingham, England

(2006-01 - 2009-12)

Provided direct support to individuals with disabilities, including autistic individuals, in daily living and mobility needs, ensuring safety during repositioning and transfers.
Observed clients' physical and mental health, noting any changes and reporting to healthcare professionals or family members.
Assisted with medication administration and ensure adherence to prescribed schedules.
Helped clients express their needs and communicate with healthcare professionals or family members.
Maintained accurate records of daily activities, observations, and incidents.