Grantoro Marketing SL, Mar 2025 - Oct 2025
Team Lead of Account Managers (Remote)
- Supervised and coordinated a remote team of 5 account managers, managing schedules, task assignments, and workflow prioritization.
- Streamlined internal communication and reporting processes, improving team productivity by 20%.
- Maintained organized records of client communications, campaign updates, and performance metrics.
- Assisted with project management, tracking deadlines, and ensuring deliverables met quality standards.
Grantoro Marketing SL, Sep 2023 - Mar 2025
Account Manager (Remote)
- Managed a portfolio of 50+ clients across multiple verticals, coordinating schedules, onboarding, and regular communications.
- Drafted, reviewed, and maintained contracts, agreements, and campaign documentation.
- Prepared weekly and monthly performance reports, providing clear insights for clients and internal teams.
- Supported cross-department collaboration by coordinating project timelines and deliverables.
C3PA Agency, Dec 2024 - Oct 2025
Account Manager (Remote, Part-time)
- Assisted advertisers and affiliate partners with administrative tasks, campaign scheduling, and documentation.
- Coordinated onboarding processes and API integrations to ensure smooth operations for new partners.
- Conducted competitor research, maintained structured records, and provided actionable insights to support strategic planning.
- Implemented task tracking and reporting systems to improve campaign monitoring and client updates.
Electronic Accounting Ltd, Feb 2022 - Sep 2023
Customer Support Service (Remote)
- Handled client inquiries via email, phone, and messaging, achieving 95% satisfaction rate.
- Coordinated with product and QA teams to resolve technical issues and improve internal workflows.
- Developed internal documentation, FAQs, and training materials to enhance team efficiency.
- Maintained accurate records of client interactions and follow-up tasks.
Electronic Accounting Ltd, Feb 2017 - Feb 2022
Registration Administration (Kharkiv, UA)
- Processed Processed and verified 1000+ client documentation records annually, ensuring compliance and accuracy.
- Implemented digital intake processes, reducing manual errors by 99% and data entry time by 30%.
- Assisted clients with forms, procedures, and service inquiries, providing clear guidance and support.
- Maintained organized filing systems and administrative records for smooth daily operations.
