WORK EXPERIENCE
May 2021 – March 2023 Vodacom SA Solutions Architect and Technical Delivery Manager
- Managed the architecture vision and roadmap to align with the Digital Architecture blueprint from the digital platform.
- Led the design, development, and deployment of digital architecture practices, standards, patterns, and innovations.
- Provided leadership and coaching to the solutions architecture team
- Researched new technologies and led vendor engagement to ensure best possible solutions
- Created and managed budget for 5 work streams under my portfolio, this included management of OPEX and CAPEX and the reporting of the budget
- My portfolio consisted of 5 work streams, a staff compliment of 22 employees both contract workers and permanent staff
- My largest work stream - the USSD Channel brought in a revenue of R 1,3 billion (2022/23)
- Review of processes, applications, and tools to ensure optimization and alignment with industry standards
- Excellent collaboration skills include written communication, verbal communication, active listening, feedback
- Revamped and created technical documentation and guided the team with technical documentation
- Designing and maintaining the architecture for SAAS, PAAS and IAAS solutions from end to end
- Managed business stakeholder engagement, stakeholder meetings to gather business objectives and goals
- Managed and worked with cross functional teams in complex platforms
- Ability to work closely with teams in an Agile environment
- Writing and editing RFP’s for numerous projects and accepting SOW’s and following through with submission for receipting
- Developing the architecture and design for prototypes and proof of concepts
- Enhancements and redesign of existing processes, platforms and portals for both internal and external customer
Jun 2018 – May 2021 First National Bank Digital Banking, JHB Solutions Architect
- Researched and implemented the best technical solution amongst all possibilities.
- Prepared and shared high-level design recommendations for processes, systems, and architecture.
- Defined the SDLC process, delivery plan and support strategy for applications
- Presentation of high-level designs and architectural solutions to stakeholders and the architecture board.
- Maintained a close working relationship with the CIO, systems architects, development managers, developers, and systems analysts.
- Set up sessions for teaching and mentoring new systems analysts on the FNB APP and the platform digital architecture
- Managed project teams, timelines and ensured projects ran within budget and scope.
- Provided management, leadership, and coaching to the technical team
- Designed and implemented Cloud Platform Solutions using AWS and Google Cloud Platform
- Worked with the Lead Digital architects and Systems Architects to design integration patterns with other banking systems internally and with 3rd party systems
- Ensured system designed met the latest security requirements and standards
Major accomplishments in this role:
- Omni channel enablement platform (OCEP)
- Smart OTP
- Ewallet & 3rd Party wallets
- First ID (across the bank)
- Selfie verification on the FNB App
- POPI impact analysis and strategy planning
- Created an internal portal to enable Business banking staff to send marketing and communication to clients
- Created a video content management portal to allow upload of video content and tutorials to be used by end users, incorporating Youtube and Vimeo
- Access control & 2FA (staff on the FBN APP)
Sep 2013 – May 2018 First National Bank Digital Banking JHB Senior Systems Analyst
- Developed and documented system design procedures and quality standards for the systems analyst team
- Consulted with management to ensure agreement on system principles and the SDLC.
- Led the team in moving the internal knowledgebase and Wiki from word and excel documentation onto Atlassian Confluence.
- Introduced and implemented Atlassian Jira for task management and tracking, Bitbucket as the code repository, Bamboo for automation and testing of code.
- Created a systems analysis centre of excellence
- Compiling impact assessments and root cause analysis reports
- Ensuring SLA’s are defined and met
Apr 2008 – Aug 2013 First National Bank Global Transaction Services, JHB Systems Analyst
- Utilized object-oriented methodology in developing system documentation.
- Developed, documented, and revised system design procedures, test procedures, and quality standards.
- Consulted with management to ensure agreement on system principles and architecture.
- Recommended new procedures or software packages within the platform
- Ran internal training of staff and users to work with computer systems and programs.
May 2006 – Mar 2008 Psybergate, JHB Business Analyst
- Gathered requirements in a systematically precise manner following industry standards and methodologies.
- Designed and documented using UML for software applications.
- Analyzed Information Systems and data to identify where improvements and enhancements needed to be implemented.
- Maintained and modified existing information systems databases.
- Communicated with users to analyze, configure, or troubleshoot applications.
- Recommended procedures or equipment or software upgrades to increase data accessibility or ease of use.
- Maintained the quality assurance of developed software
Sep 2004 – Apr 2006 Munsoft, JHB Systems Implementation Specialist
- Analyzed user needs and software requirements to determine the feasibility of design within time and cost constraints for local governments and municipalities
- Consulted with municipal customers and users about software system design and maintenance.
- Coordinated software system installation and ensured that functional specifications are met.
- Determined system performance standards.
Mar 2001 – Aug 2004 Pastel Sage Software, JHB Team Lead Support Help Desk
- Guided the support team with a strategy for first call customer query and issue resolution.
- Developed a strategy to improved customer satisfaction
- Managed team schedules, team member work assignments and leave days.
- Led the hiring process for the technical support team
- Developed training materials and identified staff training and development needs to ensure that appropriate training
- Communicated team progress and issues to the Executive Management Committee
- Supervised, led and mentored the technical support team.
Jan 1998 – Jan 2001 Dynasty, Durban, KZN General Office Admin
- Office admin and general accounting duties
Jun 1996 – Aug 1997 Portigos Restaurant & Takeaway, Durban, KZN Store Manager
- Management of the staff and store, handled administration and general accounting duties
