Business Analyst at Ministry of Finance – Corporate Accounting Services (CAS) (2024-08 – Present)
Serve as Business Analyst supporting the Corporate Financial System (Oracle CFS), engaging internal and external clients through workshops, product demos, and consultations to define information system visions aligned with ministry and corporate strategic goals. Lead cross-functional business transformation projects: elicit, document, and validate business and system requirements and process flows for integrated financial applications and data initiatives.
- Led API integration and data mapping analysis for PayBC and CGI process interfaces, defining field-level data exchange requirements between the Corporate Financial System and connected platforms.
- Develop business cases and detailed requirements documents that bridge technical teams and non-technical end users, consistent with SDLC and Agile documentation standards.
- Lead UAT for CFS initiatives, including test case writing, defect logging, and final sign-off prior to production release; drive process optimization initiatives across the CFS product suite.
- Partner with the CAS security team to support PCI compliance requirements for the PayBC payment website.
- Onboarded ministry divisions onto the Accounts Receivable (AR) module and PayBC platform within the Corporate Financial System.
- Developed Standard Operating Procedures (SOPs) to support a CFS process migration, ensuring consistent execution and knowledge transfer.
- Manage issue resolution for cross-ministry technology services and contribute to IM/IT governance reporting and executive-level presentations.
- Provide direction, guidance, and on-the-job training to junior Business Analysts on business analysis methodology, standards, and Agile delivery practices.
Business Analyst at Ministry of Citizens' Services – BC Registries / Service BC (2024-01 – 2024-08)
- Led sprint planning, backlog refinement, and story estimation ceremonies for the Agile delivery team, owning the full cadence of Scrum ceremonies for BC Registries/Service BC initiatives.
- Designed and implemented a change management framework supporting IT modernization efforts across BC Registries/Service BC systems.
- Led issue triage, service delivery improvement, and collaboration with IT support teams to resolve client-facing system issues.
- Worked closely with the business licensing and permitting team to understand provincial and federal business formation processes, informing requirements for registry system enhancements.
- Facilitated client workshops and product demo sessions to present new features and system solutions, and conducted stakeholder consultations to gather business needs and prioritize technology enhancements throughout the SDLC.
- Led UAT for registry system enhancements, including test case development, defect logging, and final sign-off prior to production release.
- Supported procurement and vendor engagement initiatives, and developed KPI/SLA-based performance tracking dashboards.
- Mentored and provided direction to junior Business Analysts on requirements gathering and delivery standards.
Junior Business Analyst at Ministry of Citizens' Services – NCS (2023-08 – 2024-01)
- Developed business requirements, user stories, and process documentation aligned with service delivery goals, applying Agile best practices — including backlog input, story refinement, and iterative delivery — throughout project execution.
- Led implementation of Jira and Power BI project tracking across multi-disciplinary teams to improve visibility into sprint and delivery status.
- Supported vendor evaluation and RFP development for digital transformation projects, and facilitated training/onboarding on new technologies and service standards.
Financial Analyst & Project Administrator at Ministry of Citizens' Services – Hosting Service (2022-03 – 2023-08)
- Managed multi-million-dollar IM/IT operational and capital budgets with full financial accountability, directly supporting financial-system reporting and controls.
- Produced monthly financial reports including forecasts, variance analysis, and reconciliations to support financial-system reporting and controls.
- Conducted risk assessments for IT initiatives, developed mitigation strategies, and led governance reporting including executive summaries and compliance audits.
- Assisted in the development of project governance frameworks, supporting transparency and effective oversight.
- Developed financial reporting dashboards to support data-driven decision-making and automated financial/procurement processes for efficiency gains.
- Acted as the primary point of contact between project teams, financial officers, and external vendors to ensure smooth communication and alignment.
- Served as Qualified Receiver (QR), reviewing and signing off on professional service invoices and deliverables from vendors (ASDL).
Chief Technology Officer & Co-Founder at LTG Technologies Ltd (2019-08 – 2022-03)
Co-founded and led technology strategy for a ride-share platform in Victoria, BC, similar in concept to Uber, distinguished by an automated, centralized digital pre-trip vehicle inspection process.
- Led delivery of a highly complex, high-risk IT project end-to-end for a technology operations budget exceeding $1M annually, directing IM/IT governance strategy, KPIs, SLAs, and compliance frameworks for IT operations.
- Owned driver background check processes and regulatory compliance for the ride-share platform; presented the company's transportation technology concept to the taxi industry and the Passenger Transportation Board (PTB).
- Directed digital transformation initiatives and modernized service platforms and infrastructure, incorporating untested concepts and evaluating internal/external impacts and system integration linkages.
- Built and led a 10-person cross-functional team spanning engineering, product, and operations; managed a $1M+ annual technology operations budget, overseeing procurement, vendor selection, contract specification, negotiation, and SLA enforcement.
- Represented the company in investor relations, communicating technology roadmap and product progress to stakeholders.
Procurement & Operations Manager at Blackapple Cellular (2016-09 – 2019-02)
- Led oversight of 8 branches across Vancouver Island, including recruitment, training, conflict resolution, and performance evaluations of employees.
- Functioned as de facto Business Analyst for the RQ4 system implementation: gathered business requirements, mapped inventory and sales business processes into SAP-based system configuration, and developed and delivered training materials and sessions to direct reports across branch teams.
- Implemented point-of-sale and inventory management systems across all branches, customizing open-source software to align with unique business requirements.
- Researched suppliers, negotiated contracts, and procured parts for a newly established mobile accessories business unit, resulting in a revenue increase of $120K within a year.
- Initiated, reviewed, and evaluated RFPs, fostering strong vendor relationships through contract negotiations and pricing discussions with product suppliers and IT providers.
