Navi Dhaliwal

Mental Health Professional & Healthcare Administrator

Surrey, Metro Vancouver Regional DistrictMember since October 8, 2025

Therapeutic communicationActive listening and rapport buildingCrisis awareness and de-escalation supportClient-centered careTrauma-informed approachDocumentation and case note supportEthical decision-makingCultural sensitivity and inclusivityTeam collaboration in healthcare settingsElectronic Health Records (EHR)Microsoft Office SuiteScheduling & Client Intake SystemsInsurance Processing & Documentation

About

Compassionate and client-centred mental health professional with 5+ years of healthcare administrative experience and a Bachelor of General Studies in Clinical Counselling from Kwantlen Polytechnic University. Currently pursuing a master's in counselling.

Experience supporting multidisciplinary healthcare teams, maintaining confidential health records, and volunteering in tertiary and mental health care environments. Skilled in crisis awareness, therapeutic communication, and client advocacy. Seeking a mental health support role where I can contribute clinical knowledge, empathy, and strong organizational skills to improve client outcomes.

Experience

Medical Office Assistant - Pure Life Physiotherapy and Health Centre - Surrey, BC

(2021-07)

Provide front-line support to patients in a healthcare setting, ensuring a welcoming, trauma-informed, and professional environment.

Manage confidential patient records using electronic health record (EHR) systems in compliance with privacy legislation (PHIPA/HIPAA standards).
Support healthcare providers during patient interactions, demonstrating empathy, discretion, and cultural sensitivity.
Coordinate insurance verification, billing, and documentation with strong attention to detail.
Communicate effectively with patients experiencing stress, pain, or emotional distress.
Collaborate with multidisciplinary professionals to ensure continuity of care.
Transferable to Mental Health Roles: client intake, crisis sensitivity, confidentiality, documentation accuracy, healthcare teamwork.

Activity Worker (Volunteer) - Timber Creek Tertiary Care Facility - Surrey, BC

(2024-06 - 2025-01)

Facilitated structured recreational and therapeutic activities to support emotional well-being and social engagement.
Built supportive relationships with individuals experiencing cognitive and mental health challenges.
Adapted programming to accommodate varying emotional, physical, and cognitive needs.
Encouraged participation and increased engagement by 30% through inclusive planning.
Supported residents in maintaining dignity, independence, and social connection.