Nemo

Compassionate, bilingual (English/French) Child & Family Support professional with hands-on experience creating safe, structured, developmentally appropriate environments; CPR/First Aid certifed with Vulnerable Sector Check and strong administrative skills in confdential records, scheduling, and client communication.

Childcare Assistant at Abel U Respite & Day Program (2025-09 – Present)

• Welcomed children and families during drop-off and pick-up, ensuring safe transitions, clear handovers, and timely communication with caregivers.
• Prepared and supervised meals and snacks, following dietary restrictions and allergy plans while encouraging independence during mealtimes.
• Supported daily center activities and community outings, adapting approaches to promote participation and skill-building for young people (ages 14–29) with autism and developmental disabilities.
• Followed individualized support plans, used calm, person-centered methods, and kept compassionate progress notes to inform team planning and care.
• Designed sensory-friendly activities to foster social connection and independence; collaborated with colleagues and external professionals while maintaining confdentiality.

Administrative Support at MA Traffc Tickets (2024-07 – 2025-11)

• Prepared and formatted legal correspondence, court documents, and client fles to meet court standards and frm procedures.
• Maintained case information in electronic systems, accurately entering client details, court dates, and updates to support timely flings.
• Monitored court deadlines and coordinated scheduling to ensure hearings and submissions were met without delay.
• Organized and maintained electronic and paper fling systems to improve document retrieval and case preparation effciency.
• Communicated professionally and discreetly with clients, maintaining neutrality and confdentiality throughout case handling.
• Assisted with case preparation, document assembly, and fle submissions in support of successful court proceedings.
• Prioritized administrative tasks and supported daily offce operations in a fast-paced, deadline-driven environment.

Owner / Manager at Online Retail Business (2022-09 – 2025-12)

• Managed end-to-end online retail operations including inventory management, order fulflment and customer service.
• Handled multi-channel customer communications across phone, email and social media, resolving inquiries and escalations professionally.
• Processed returns, refunds and delivery issues to maintain customer satisfaction and repeat business.
• Maintained precise transaction and inventory records; used sales data to inform restocking and pricing decisions.
• Implemented organizational and workfow improvements to increase operational effciency and reduce fulfllment errors.

Owner / Manager at Hayat Personal Care Factory (2017-01 – 2022-07)

Owned and operated a shampoo and personal-care manufacturing facility, overseeing end-to-end production, quality, and distribution.

• Directed daily plant operations, production scheduling, and workforce supervision to meet order timelines while maintaining product quality.
• Managed formulation adherence and batch records; supervised in-house quality-control testing to ensure consistent specifcations and regulatory compliance (cosmetic safety and labeling standards).
• Optimized procurement and inventory management, negotiated with suppliers, and implemented stock-control practices to reduce stockouts and control costs.
• Developed and implemented standard operating procedures (SOPs), process improvements, and preventive maintenance programs to increase throughput and reduce material waste.
• Oversaw packaging, labeling, and logistics coordination; worked with distributors and clients to ensure timely deliveries and custom product requests.
• Led staff training on GMP, equipment operation, and workplace safety to maintain a compliant, productive manufacturing environment.

Early Childhood Education Studies – Seneca College