Neville Rushagisha
Customer Experience Manager
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About
Participate in procurement management Carry out budget monitoring and resource tracking Prepare financial reports
Experience
Customer Experience Manager - Corporation Cité joie - Ville de Québec, QC
(2024-01 - 2025-12)
- Participate in procurement management
- Carry out budget monitoring and resource tracking
- Prepare financial reports
- Handle complaints
- Ensure positive resolution
- Maintain a high-quality customer experience
- Contribute to various administrative tasks
- Manage calendars and reservations
- Allocate resources across 5 pavilions
- Welcome English-speaking American clients and partners
- Answer calls for 5 different departments
- Direct callers to the appropriate service
Respite Program and Vacation Camp Coordinator - Corporation cité joie - Ville de Québec, QC
(2023-05 - 2024-08)
- Assist the Operations Director in preparing meetings
- Write meeting minutes
- Prepare reports
- Ensure rigorous administrative file management for participants in the respite program and summer vacation camps
- Oversee program logistics
- Organize schedules and resources
Humanitarian Projects Coordinator & Head of Youth Department - Croix-Rouge du Burundi - Bujumbura
(2020-07 - 2022-10)
- Manage relationships with international partners (European Union, World Food Programme)
- Oversee project budget management and produce quarterly financial and narrative reports
- Train and coordinate a team of more than 200 volunteers
- Manage and update the volunteer database
Education
Bachelor's Degree - International Relations and Diplomacy - St Lawrence university (Kampala, Uganda) (2015-09 - 2018-11)
Certificate - Crisis Management and Emergency Situations - Galilée international management Institute (2021-05 - 2021-06)
Certificate - International Humanitarian Law - Croix-Rouge Belgique (2020-05 - 2020-06)
