Customer Experience Per Excellence
Send a job offer directly to this candidate
I am a solution oriented and forward-thinking customer experience officer. I demonstrate visionary leadership and outstanding performance in business expansion and financial management in the financial industry. Experienced in all facets of customer service and contact center operations with a proven track record of optimizing business relationships and delivering exceptional customer service. With the ability to manage multi-channel communication, resolving issues, and ensuring customer satisfaction.
Customer Service Representative Ama G’ Enterprise INC. Etobicoke, January 2024 - February 2024. My duties among others include to handle incoming customer inquiries via phone, email, and in-person regarding shipment status, delivery schedules, and product information. Resolve customer complaints and issues promptly, ensuring a positive resolution and maintaining customer satisfaction.
Relationship Manager Guaranty Trust Bank, February 2018 - February 2024. I was saddled with the task of Identifying and signing on quality individual and corporate customers. Identify business development opportunities and come up with viable business development strategies. Schedule and hold business meetings with prospective and existing customers of the bank with the view of closing deals. Grow risk asset and maintain a healthy risk portfolio.
Customer Service Officer. Part of my duties was account opening and prompt resolution of customers’ requests and complaints.
Immediate resolution of cash jams and other machine related errors.
Post Graduate Diploma in Financial Technology, Conestoga College, Ontario, Canada January 2024 – August 2024
Master in Business Administration University of Ilorin, Kwara State, Nigeria September 2013 – March 2015 (WES verified)
Bachelor of Science in Economics and Statistics, University of Benin, Nigeria April 2003 – November 2007
