Nicole Queen

Relationship-focused operations professional with 12 years of running a client-facing business and over 6 years managing busy high-net-worth and ultra-high-net-worth households.

Skilled at guiding clients through every step of a high-stakes, emotional experience: answering inquiries, setting expectations, managing contracts and payments, coordinating vendors, and following through so nothing falls through the cracks. Known for anticipating needs before they are raised, communicating clearly, handling confidential information with discretion, and building the systems that keep things running smoothly.

Owner & Client Experience Lead at Nicole Delaine Photography (2014 – Present)

• Manage the full client journey from first inquiry and consultation through contract, payment, planning, wedding-day delivery, and post-event follow-up.
• Build lasting client relationships through proactive, personal communication, and gather client feedback and Google reviews to strengthen reputation and referrals.
• Coordinate second photographers, assistants, and wedding vendors, building timelines and managing wedding-day logistics for events with many moving parts.
• Handle contracts, invoicing, payments, scheduling, and business finances, keeping sensitive client information secure and confidential.
• Design and maintain workflows, templates, and administrative systems that keep the business organized and efficient.
• Independently run marketing, website content, social media, and business development.
• Use technology and AI tools to streamline administrative tasks, organize information, and improve efficiency.

Household Manager & Personal Assistant at Private Family (2022-07 – Present)

• Serve as the main point of contact and day-to-day operations manager for a busy household, with roughly 70% of the role focused on management and administration.
• Schedule, oversee, and follow up with contractors and service providers, ensuring work is completed on time and to the family's expectations.
• Maintain family calendars and coordinate schedules, appointments, travel preparation, guest hosting, and household purchasing and supplies.
• Communicate regularly with the family about schedules, priorities, and needs, independently managing tasks from start to finish with no reminders.
• Trusted with confidential information, household access, and a high level of independence.
• Support the family's children with daily routines, transportation, and activities as part of a broader household role.

Household Manager & Nanny at Private Family (2021-03 – 2022-07)

• Serve as the main point of contact and day-to-day operations manager for an ultra-high-net-worth family.
• Schedule, oversee, and follow up with contractors and service providers, including housekeepers and chefs.
• Receive high value business packages of gemstones.
• Support the family's child with daily routines, education, developmental milestones and transportation.
• Maintain family calendars and coordinate schedules, appointments, travel preparation, guest hosting, and household purchasing and supplies.
• Communicate regularly with the family about schedules, priorities, and needs, independently managing tasks from start to finish with no reminders.
• Trusted with confidential information, household access, and a high level of independence.

Nanny & Household Support at Multiple Families (2015 – 2022)

• Provided reliable, sole-charge care and household support for families with children from newborn to age 13, building long-term trust and strong parent communication.
• Managed schedules, transportation, meals, and routines for as many as four children at a time while keeping households running smoothly.
• Handled confidential family information and adapted quickly to each family's routines, expectations, and changing needs.

Business Administration, Humber College, 2014